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4 Posts

03-28-2021

India

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  • Message 1 of 11

QR Code Scanner Not working in GPay

2021-03-28, 14:10 PM

I am facing a issue using GPay.

The QR Code scanner is not working on the app.

The moment I click on the scan a qr code it just opens the scanner app and the scan area freezes.

The scanner area does not try and adjust the camera and scan the qr code at all.

All software is updated including the phone and the app. All required permissions have been given for using the camera.

Is anyone else facing the same issue?

Any help will be highly appreciated.

 

Regards,

Vineet

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5136 Posts

02-11-2016

United States of America

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  • Message 2 of 11

Re:QR Code Scanner Not working in GPay

2021-03-29, 2:55 AM

@ knightlife wrote:

I am facing a issue using GPay.

The QR Code scanner is not working on the app.

The moment I click on the scan a qr code it just opens the scanner app and the scan area freezes.

The scanner area does not try and adjust the camera and scan the qr code at all.

All software is updated including the phone and the app. All required permissions have been given for using the camera.

Is anyone else facing the same issue?

Any help will be highly appreciated.

 

Regards,

Vineet

 

Hello and sorry to hear this. This sounds very familiar to issues we're seeing on other models in India. We're currently working with Google on this to have them release an updated app on the PlayStore. I would like to confirm it's the exact same issue though. When you encounter the error/crash can you generate a bug report (steps below)?

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom



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4 Posts

03-28-2021

India

4 Signins

35 Page Views

  • Posts: 4
  • Registered: ‎03-28-2021
  • Location: India
  • Views: 35
  • Message 3 of 11

Re:QR Code Scanner Not working in GPay

2021-03-29, 8:17 AM

@ MotorolaTom wrote:

@ knightlife wrote:

I am facing a issue using GPay.

The QR Code scanner is not working on the app.

The moment I click on the scan a qr code it just opens the scanner app and the scan area freezes.

The scanner area does not try and adjust the camera and scan the qr code at all.

All software is updated including the phone and the app. All required permissions have been given for using the camera.

Is anyone else facing the same issue?

Any help will be highly appreciated.

 

Regards,

Vineet

 

Hello and sorry to hear this. This sounds very familiar to issues we' seeing on other models in India. We' currently working with Google on this to have them release an updated app on the PlayStore. I would like to confirm it' the exact same issue though. When you encounter the error/crash can you generate a bug report (steps below)?

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom

 

Hello Tom

Thank you for the reply

Here is the link to the bug report.

The GPay app does not crash but the square window which is supposed to scan and capture the QR code is frozen. I can click on the X button on the top left corner and go back the previous activity/screen.

 

If you need any other information please do let me know but really request you to sort this on a priority basis.

 

Regards,

Vineet

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5136 Posts

02-11-2016

United States of America

3299 Signins

75666 Page Views

  • Posts: 5136
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75666
  • Message 4 of 11

Re:QR Code Scanner Not working in GPay

2021-03-29, 14:54 PM

@ knightlife wrote:

@ MotorolaTom wrote:

@ knightlife wrote:

I am facing a issue using GPay.

The QR Code scanner is not working on the app.

The moment I click on the scan a qr code it just opens the scanner app and the scan area freezes.

The scanner area does not try and adjust the camera and scan the qr code at all.

All software is updated including the phone and the app. All required permissions have been given for using the camera.

Is anyone else facing the same issue?

Any help will be highly appreciated.

 

Regards,

Vineet

 

Hello and sorry to hear this. This sounds very familiar to issues we' seeing on other models in India. We' currently working with Google on this to have them release an updated app on the PlayStore. I would like to confirm it' the exact same issue though. When you encounter the error/crash can you generate a bug report (steps below)?

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom

 

Hello Tom

Thank you for the reply

Here is the link to the bug report.

The GPay app does not crash but the square window which is supposed to scan and capture the QR code is frozen. I can click on the X button on the top left corner and go back the previous activity/screen.

 

If you need any other information please do let me know but really request you to sort this on a priority basis.

 

Regards,

Vineet

 

Vineet, thank you for the quick turnaround on getting that bug report. I will report this today in my morning meeting and see if I can get someone to do a quick analysis to determine if it's the same issue we've seen on other products. I'll get back to you ASAP.

 

-Tom



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4 Posts

03-28-2021

India

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  • Posts: 4
  • Registered: ‎03-28-2021
  • Location: India
  • Views: 35
  • Message 5 of 11

Re:QR Code Scanner Not working in GPay

2021-03-30, 11:31 AM

Thank you Tom for taking this up. With Google India and Motorola India support team I am only going round in circles.

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1 Posts

12-21-2020

India

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  • Message 6 of 11

Re:QR Code Scanner Not working in GPay

2021-03-30, 20:54 PM

I am facing the same issue

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5136 Posts

02-11-2016

United States of America

3299 Signins

75666 Page Views

  • Posts: 5136
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75666
  • Message 7 of 11

Re:QR Code Scanner Not working in GPay

2021-03-31, 21:27 PM

@ Balajikcp8 wrote:

I am facing the same issue

 

That is because the improvements are not out yet. I will let you know once I get more info on when improvements will be coming for the Google Pay QR scanner.

 

-Tom



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1 Posts

04-06-2021

India

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  • Message 8 of 11

Re:QR Code Scanner Not working in GPay

2021-04-06, 15:31 PM

My QR scanner in Google pay is not working. Kindly help

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5136 Posts

02-11-2016

United States of America

3299 Signins

75666 Page Views

  • Posts: 5136
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 75666
  • Message 9 of 11

Re:QR Code Scanner Not working in GPay

2021-04-06, 23:07 PM

@ Inzy wrote:

My QR scanner in Google pay is not working. Kindly help

 

Hello yes, we are aware, this is an issue impacting multiple different models. We're working with Google on this and as of right now, we should have improvements in a future software update. 

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
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1 Posts

05-12-2021

India

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  • Message 10 of 11

Re:QR Code Scanner Not working in GPay

2021-05-12, 12:41 PM

Any solution found on google pay camera freezing in Moto G30

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