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17 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

22 Signins

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  • Posts: 17
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  • Message 1 of 6

Text under icon

2021-09-10, 20:34 PM

The text underneath the icon for the NHS Covid app has vanished. Is this an app issue?

Screenshot_20210910-102943.png
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1588 Posts

02-18-2019

United States of America

158 Signins

15501 Page Views

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  • Location: United States of America
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  • Message 2 of 6

Re:Text under icon

2021-09-11, 21:22 PM

@ Jamie77UKG30 wrote:

The text underneath the icon for the NHS Covid app has vanished. Is this an app issue?

 

Hi  @ Jamie77UKG30 ,

 

Thanks for writing to us. This is interesting. I am unable to replicate this because of regional limitations when downloading the app. 

 

Please try these steps below and let me know how it goes.

  • Have you tried uninstalling and reinstalling the app?
  • Did you also try moving the app to another screen?
  • Try changing the wallpaper to a darker shade to check whether the font color of the app name is white or not. 

 

Regards,
Mary
Motorola Support



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17 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

22 Signins

95 Page Views

  • Posts: 17
  • Registered: ‎06-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 3 of 6

Re:Text under icon

2021-09-11, 21:25 PM

I tried all of those and it sadly had no effect. 

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46 Posts

07-12-2020

India

41 Signins

320 Page Views

  • Posts: 46
  • Registered: ‎07-12-2020
  • Location: India
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  • Message 4 of 6

Re:Text under icon

2021-09-12, 10:29 AM

Just restart your phone lol, or if that doesn't work, clear the data for the moto launcher..

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17 Posts

06-01-2021

United Kingdom of Great Britain and Northern Ireland

22 Signins

95 Page Views

  • Posts: 17
  • Registered: ‎06-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 95
  • Message 5 of 6

Re:Text under icon

2021-09-12, 11:39 AM

Tried that. No effect. My guess it's the app itself.  

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6077 Posts

10-05-2016

United States of America

701 Signins

59757 Page Views

  • Posts: 6077
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  • Location: United States of America
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  • Message 6 of 6

Re:Text under icon

2021-09-13, 15:51 PM

@ Jamie77UKG30 wrote:

Tried that. No effect. My guess it's the app itself.  

 

Hello @ Jamie77UKG3,

 

Thanks for updating us here that you already tried the suggestions. If the app is automatically updated, the text under the app icon may have vanished after the update. You may try to send feedback to the app developer on the Play Store regarding this concern.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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