I am having a Moto G32.

I have been experiencing a strange "bug" since 3 days. A notification persisting "Charging connected device via USB," but nothing is connected. I tried putting it on charge, but it does not charge. However, when I charge it while powered off or during the booting stage, it works fine, and the notification doesn't show until I remove the charger. I don't believe it's a physical problem since I can charge it when it's switched off or in boot mode. Additionally, when I connect it to my PC, sometimes it charges, and after that, if I switch to the TurboPower adapter, it works for a while without showing the notification.

I have tried several solutions:

Cleaning the USB port with pins and toothpicks.
Clearing the Android System cache and rebooting.
Forcing stop and disabling Android Auto.
Draining the battery until it reaches zero, then charging and starting again (as mentioned, it charges when connected while switched off or during booting, but the notification returns when unplugged).


I found some threads while searching, but none of the solutions worked for me:

Reddit discussion on similar issue
https://www.reddit.com/r/Pixel4a5G/comments/13xblhv/charging_connected_device_via_usb_but_nothings/
https://forums.lenovo.com/t5/moto-g-power/Charging-connected-device-via-USB-error/m-p/5063534

Hi plasticdust,

Thank you for reaching out and providing detailed information about the problem you're experiencing with your Moto G32. I understand how frustrating this can be, and I'm here to help you troubleshoot further.

Here are a few additional steps you can try:

1. Safe Mode: Boot your device into Safe Mode to see if the problem persists. Safe Mode disables third-party apps and can help determine if an app is causing the problem. To enter Safe Mode:

   • Press and hold the Power button.
   • Touch and hold the "Power off" option until you see "Reboot to safe mode."
   • Tap "OK."
   • Your device will restart in Safe Mode (you'll see "Safe Mode" at the bottom of the screen).
   • Check if the problem persists. If not, it might be caused by a third-party app.

2. Factory Reset: If the above steps don't resolve the problem, you might consider performing a factory reset. This will erase all data on your device, so ensure you back up important information first. To perform a factory reset:

   • Go to Settings > System > Advanced > Reset options > Erase all data (factory reset).
   • Follow the on-screen instructions.

If the problem persists after trying these steps, let us know.

Regards,
Jess
Motorola Support

Well, I tried restarting in safe mode, no luck.

I am not in a situation were I can format the phone soon, and as linked above in those threads from other forums, it's likely formatting is not going to fix it.

Is there any alternative or ways to format without wiping storage? I have loads of file to backup 

Hello @plasticdust,

We're sorry you're facing this problem; it sounds frustrating, especially with so many files to back up. Unfortunately, formatting might be necessary to resolve the problem. Here's what you can do: Backup your files first: Follow this link for detailed instructions on how to back up your data securely before proceeding.

Thank you,

Regards,
Aria
Motorola Support

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