I noticed recently that my phone doesn't unlock with my Fingerprint (I set 3 fingers)

I went to settings to remove all the saved fingerprints and add them again, and suddenly I didn't find the Fingerprint option in Security along with the other lock options as you can see from the screenshot below.

I also went to Service Menu and then Service Test and scrolled down and there is no Fingerprint HW as if it's not connected! this happened before Android 11 and still the same after the update.

if anyone has encountered the same problem please let me know. also if anyone can help me with any suggestion , or what should I do!

Hi @Niteshkum,

 Sorry to hear that the fingerprint option disappeared from the Settings. Since the Fingerprint option is no longer appearing under settings, we recommend doing a factory reset on this device to get the Fingerprint option back to Settings. 

Let us know how it goes.

Regards,
Jess
Motorola Support

Who will take responsibility of lost data after factory reset?

@Ballu217 wrote:

Who will take responsibility of lost data after factory reset?

Hi, 

Sorry about that, we would request you to take a backup of your device before performing a factory data reset.

Here is the link on how to take a backup.

Regards,

Sandeep

You told me to do a factory reset, I did it, but still the fingerprint sensor is still disapear, what should I do now ?

hello, any update? actually I m also suffering this same problem!

@gs45 wrote:

hello, any update? actually I m also suffering this same problem!

Hi,

As mentioned above. I would suggest you submit the device for repair for further assistance on this. Apologies for the inconvenience caused.

Regards,

Sandeep

Agent Sandeep ji,

My phone warranty expired 2 months ago and now i don't have money to get repaired at service center, I am running it now without fingerprint and will use it without fingerprint in future too , Thanks for your reply and support.

@Niteshkum wrote:

Agent Sandeep ji,

My phone warranty expired 2 months ago and now i don't have money to get repaired at service center, I am running it now without fingerprint and will use it without fingerprint in future too , Thanks for your reply and support.

 

Hi, 

Thank you for writing us back and sorry to know about this. Please don't hesitate to reach out if you have any other questions or concerns. 

Regards,

Sandeep