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1 Posts

11-23-2021

India

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Experiencing Sim card not detecting issues

2021-11-24, 5:44 AM

So from more than 1 week I've been facing sim card detecting issues. I have 2 sims. Suddenly one of my sim card disappears, when I checked in settings it shows empty slot for it, only after rebooting it gets detected again. This issue has become much more frequent lately. Also some other users are facing the same issue. Please motorola look into this problem ASAP.

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2738 Posts

11-24-2020

India

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  • Posts: 2738
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Re:Experiencing Sim card not detecting issues

2021-11-24, 8:21 AM

@ JIIN wrote:

So from more than 1 week I've been facing sim card detecting issues. I have 2 sims. Suddenly one of my sim card disappears, when I checked in settings it shows empty slot for it, only after rebooting it gets detected again. This issue has become much more frequent lately. Also some other users are facing the same issue. Please motorola look into this problem ASAP.

 

Hi, 

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will try my best to help you with this. Could you please confirm the below details: 

 

  • Does it happen with particular SIM cards?
  • Have you tested with another SIM card? If not, can you please check? Just to confirm if there is an issue with the Particular network SIM.
  • Can you please swap the SIM card and check? 
  • Also, please restart the phone by removing and re-inserting the SIM cards. 

 

Let me know how it goes. 

 

Thanks

Sunitha 



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