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10 Posts

10-07-2018

India

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  • Message 1 of 9

No Updates For Moto G40 Fusion from July

2021-10-03, 17:26 PM

Why is Moto not receiving any Security Patch Updates on Moto G40 Fusion?? It's still on July Security Patch.. Please Don't make Moto Fans Hate Moto... 

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5309 Posts

10-05-2016

United States of America

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  • Message 2 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-03, 18:22 PM

Hi @ ArunKumar01,

 

Thanks for posting your concern. We'll try our best to help. For us to further assist you, we'd like to ask for some details.

 

Would you please update your profile with your current phone, carrier, and serial number? It will help me investigate. 

 

Need help updating your profile? See here

 

Regards,
Jess
Motorola Support

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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10 Posts

10-07-2018

India

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  • Posts: 10
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  • Location: India
  • Views: 208
  • Message 3 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-04, 15:05 PM

I have added my Device details as per your instructions. Please provide me a solution now. I want to know why Moto is not providing any important security updates?? It's last update is on July 1st. 

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3994 Posts

03-04-2016

India

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  • Message 4 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-05, 6:50 AM

@ ArunKumar01 wrote:

I have added my Device details as per your instructions. Please provide me a solution now. I want to know why Moto is not providing any important security updates?? It's last update is on July 1st. 

Hi, 

 

Thank you for updating your profile, we are unable to find any record with the IMEI number can you please recheck and update the IMEI and update the device serail number. 

 

Regards,

Sandip



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10 Posts

10-07-2018

India

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  • Message 5 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-08, 5:26 AM

I have updated the details. It was my mistake. Now please explain me why Moto G40 Fusion is not receiving any updates. It's still stuck on July patch. G30 has received September patch. Why not the newer device not receiving the update???

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3994 Posts

03-04-2016

India

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  • Message 6 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-08, 5:35 AM

@ ArunKumar01 wrote:

I have updated the details. It was my mistake. Now please explain me why Moto G40 Fusion is not receiving any updates. It's still stuck on July patch. G30 has received September patch. Why not the newer device not receiving the update???

Hi ArunKumar01

 

Thank you for updating, we would like to inform you that this on the latest update, and for the security update delay we are working hard to provide quality upgrades to eligible devices as quickly as possible. We request your understanding in this regard.

 

Regards,

Sandip



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1 Posts

10-13-2021

India

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  • Message 7 of 9

Security update

2021-10-13, 14:39 PM

Did you get a security update

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10 Posts

10-07-2018

India

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  • Posts: 10
  • Registered: ‎10-07-2018
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  • Message 8 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-13, 16:11 PM

Nope. Not Yet Received. But I think it is rolling out. Some of them received it on Oct 12th. September patch. 

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3994 Posts

03-04-2016

India

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  • Message 9 of 9

Re:No Updates For Moto G40 Fusion from July

2021-10-14, 5:23 AM

@ ArunKumar01 wrote:

Nope. Not Yet Received. But I think it is rolling out. Some of them received it on Oct 12th. September patch. 

Hi ArunKumar01 ,

 

Thank you for reaching out, we working hard to provide quality upgrades to eligible devices as quickly as possible and appreciate your understanding in this. 

 

Note: Locking this thread since we have ongoing threads on the same topic here. It causes clutter on the site and makes it harder for us to follow an issue. 

 

Regards,

Sandip



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