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10 Posts

10-07-2018

India

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Noise Cancellation mic acting as the main Mic

2021-10-09, 4:04 AM

Hai,

In my Moto G40 Fusion, the voices recorded with the main mic at the bottom is not that clear ( it's audible but with lot of noises). But when I talk through the noise cancellation mic at the top the voice is perfectly clear. My Moto G30 is also having this same issue. Why is the Microphones acting opposite like this?? 

 

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2 Posts

10-09-2021

India

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Moto g40 fusion - Mic issue

2021-10-09, 17:03 PM

Hello,

 

The person whom I am talking with keeps on complaining that my voice is very low and is unable to hear me properly.

 

I tried factory reset, it did not resolve the issue.

 

Let me know what has to be done.

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1079 Posts

02-18-2019

United States of America

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Re:Noise Cancellation mic acting as the main Mic

2021-10-09, 21:35 PM

@ ArunKumar01 wrote:

Hai,

In my Moto G40 Fusion, the voices recorded with the main mic at the bottom is not that clear ( it's audible but with lot of noises). But when I talk through the noise cancellation mic at the top the voice is perfectly clear. My Moto G30 is also having this same issue. Why is the Microphones acting opposite like this?? 

 

Hi  @ ArunKumar01 ,

 

This is interesting. Can you share with us separate audio recordings taken using these microphones? I will forward this to my team and we will look into your question on Monday. I will get back to you as soon as possible. We don't monitor the community as closely on the weekend so there might be delays in getting back to you. Thank you.

 

Regards,
Mary
Motorola Support



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10 Posts

10-07-2018

India

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  • Message 4 of 12

Re:Noise Cancellation mic acting as the main Mic

2021-10-10, 4:05 AM

Sure, I have recorded the voice from bottom, top and using both. The three audio clips are attached in the below drive link. Please fix this issue. Because while making calls we are talking through the bottom mic and it's not very clear. That's why I noticed it. 

 

https://drive.google.com/folderview?id=15KnTuEAAI_jy40W5m0q1FtXEMhsNNaQ3

 

The audio clips are attached in the above link.

 

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Re:Noise Cancellation mic acting as the main Mic

2021-10-10, 6:38 AM

I am also facing the same issue since I have purchased this faulty Moto G40. I had also created a thread regarding this but I did not get any solution for this problem.

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5309 Posts

10-05-2016

United States of America

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Re:Moto g40 fusion - Mic issue

2021-10-10, 15:17 PM

Hi @ Sai_86,

 

Thanks for taking your time to post regarding the phone's microphone. We'll try our best to help. For us to further assist you, we'd like to ask a few questions.

 

  • Does this only happen when on handset mode?
  • How about speaker mode?
  • Do you have a case on it? If yes, have you tried removing it?
  • Have you checked if something is covering the microphone?
  • Does this only happen during phone calls?
  • How about video calls?

 

Let us know.

 

Regards,

Jess

Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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2 Posts

10-09-2021

India

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Re:Moto g40 fusion - Mic issue

2021-10-10, 17:39 PM

Hi Jess,

 

Thank you for looking into my issue.

 

  • It happens in both handset mode and speaker mode.
  • It happens while talking over cellular network and on internet apps like WhatsApp (already tried on WiFi and 4G+ network).
  • Yes, I am using the default case provided with the phone.
  • Yes, I tried removing the case and checking, no improvement.
  • Yes, it happens only during phone calls. I tried device help trouble shooting, I am able to hear my voice without any issue.
  • I did not try video calls but, for me WhatsApp voice calls and calls over cellular network are important.

Please let me know how to fix this.

 

Thanks
Saichand

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1 Posts

10-10-2021

India

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Re:Noise Cancellation mic acting as the main Mic

2021-10-10, 19:10 PM

Having the same issue  please help 

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Re:Moto g40 fusion - Mic issue

2021-10-11, 3:51 AM

This phone has serious issue with mic. Don't know is it a hardware or software issue. Noise cancellation works as main mic when calling with third party apps. Earpiece quality is very very poor. This can be fixed with a software update but motorola is just ignoring user's feedback. I will never purchase moto phone again.

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2 Posts

10-12-2021

India

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  • Message 10 of 12

Re:Moto g40 fusion - Mic issue

2021-10-12, 14:39 PM
I am also facing this problem. While I call over cellular network using earphone the person whom I call complaining that he is hearing to much noise. But without earphone he tell me that there is no noise . I have tried with different types of headphone but all headphones have same output. So please help me . Otherwise I will not be able to call using earphone. Please Motorola.
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