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23 Posts

05-11-2021

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Touch Issue

2021-05-11, 11:16 AM

found touch sensing delay in my moto g40 fusion. I have check in developer option x and y axis my moving finger. It wont move quick. If I move larage number of x and y after that it move.

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3911 Posts

03-04-2016

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Re:Touch Issue

2021-05-12, 5:15 AM

@ Bhavik1992 wrote:

found touch sensing delay in my moto g40 fusion. I have check in developer option x and y axis my moving finger. It wont move quick. If I move larage number of x and y after that it move.

Hi Bhavik1992,

 

Thank you for reaching out, I will try my best to help you fix this. Can you please share with us a small video showing the same also please enable pointer location so that we can check and get back.

 

Regards

Sandip



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23 Posts

05-11-2021

India

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  • Posts: 23
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  • Message 3 of 169

Re:Touch Issue

2021-05-12, 5:20 AM

Please find following video that I capture...

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23 Posts

05-11-2021

India

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  • Posts: 23
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  • Message 4 of 169

Re:Touch Issue

2021-05-12, 5:40 AM

Even in menu or any app, if I move finger from up or down or left to right.. Finger start moving and after move some point screen start moving...

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3911 Posts

03-04-2016

India

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Re:Touch Issue

2021-05-13, 4:58 AM

@ Bhavik1992 wrote:

Please find following video that I capture...

Hi, 

 

we couldn't see the video attached in the post, can you please share it again? 

 

Regards

Sandip



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23 Posts

05-11-2021

India

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  • Posts: 23
  • Registered: ‎05-11-2021
  • Location: India
  • Views: 135
  • Message 6 of 169

Re:Touch Issue

2021-05-13, 5:20 AM

Please find attached video.. where we can see no x and y move for smaller number of movement.. even if I move finger up or down, after little bit screen start move..

 

If not attached video any how... I have upload on drive with following link

 

https://drive.google.com/file/d/1ITOSoN729Iaq13RSIDG5V9jZ8AfjEXqM/view?usp=sharing

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1 Posts

05-13-2021

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  • Message 7 of 169

Re:Touch Issue

2021-05-13, 21:58 PM

Almost all buyers of moto g40 fusion and g60 are facing the same problem. The touch remains irresponsive for minute movements (under 5mm). It was really annoying, especially while playing shooting games. I never expected this from Motorola. Please resolve the problem ASAP.

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23 Posts

05-11-2021

India

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  • Posts: 23
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  • Location: India
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  • Message 8 of 169

Re:Touch Issue

2021-05-14, 5:47 AM

I bought 2-G40 fusion and 1-G60.. but same issue in all.. I request replacement but than I found that issue in all phone so request to Motorola India software team to work on this and give asap update and resolve issue...

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3911 Posts

03-04-2016

India

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  • Message 9 of 169

Re:Touch Issue

2021-05-14, 14:15 PM

@ Bhavik1992 wrote:

Please find attached video.. where we can see no x and y move for smaller number of movement.. even if I move finger up or down, after little bit screen start move..

 

If not attached video any how... I have upload on drive with following link

 

https://drive.google.com/file/d/1ITOSoN729Iaq13RSIDG5V9jZ8AfjEXqM/view?usp=sharing

Hi, 

 

Thank you for sharing the video, we would like to ask for a bug report in order for us to investigate further. Bug report will collect information about your current device state.

 

Below are the steps for getting a bug report:

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards

Sandip



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23 Posts

05-11-2021

India

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135 Page Views

  • Posts: 23
  • Registered: ‎05-11-2021
  • Location: India
  • Views: 135
  • Message 10 of 169

Re:Touch Issue

2021-05-14, 15:06 PM

Hello 

 

Thank you for your response and looking into matter ...

 

Please find following link for bug report and report taken at 14/05/2021 at 08.09pm.. During bug report generating.. mobile stop respond for 10 to 15second.. even touch not working during this 10-15second..

 

https://drive.google.com/file/d/11_MU2utjaxaJO4pZAAq3ONKjzwh9XUtw/view?usp=drivesdk

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