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3058 Posts

03-04-2016

India

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  • Message 11 of 163

Re:Touch Issue

2021-05-17, 6:27 AM

@ Bhavik1992 wrote:

Hello 

 

Thank you for your response and looking into matter ...

 

Please find following link for bug report and report taken at 14/05/2021 at 08.09pm.. During bug report generating.. mobile stop respond for 10 to 15second.. even touch not working during this 10-15second..

 

https://drive.google.com/file/d/11_MU2utjaxaJO4pZAAq3ONKjzwh9XUtw/view?usp=drivesdk

Hi Bhavik1992

 

Thanks for sharing the bug report with us. We will forward this to our team for further investigation. We will post here once we get more information from the investigation. 


Regards

Sandip



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2 Posts

05-17-2021

India

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  • Message 12 of 163

Re:Touch Issue

2021-05-17, 17:22 PM

Almost all buyers of moto g40 fusion and g60 are facing the same problem. The touch remains irresponsive for minute movements (under 5mm)... we hope soon u  bring update very soon to fix this

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4 Posts

05-21-2021

India

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  • Message 13 of 163

Re:Touch Issue

2021-05-21, 5:42 AM

Having the same issue with my G40 Fusion too, is this hardware related issue or software, If you can't fix this through an update please let us know.

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4 Posts

05-22-2021

India

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  • Message 14 of 163

Re:Touch Issue

2021-05-22, 10:25 AM

I'm also using Moto G40 Fusion and facing same touch lag issue. Touchscreen is not responsing on small area touches and only responds if we continue it to longer distance. Tried keeping in all refresh rates Auto, 60hz, 120hz. While playing games like COD, PUBG etc it creates a lot of problem. My touch is accurate but action on screen is way behind. Please Motorola try to resolve this issue asap. This touch lag issue is consistent all the time doesn't matter you are playing a game or normally using any other app. 

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2 Posts

05-23-2021

India

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  • Message 15 of 163

Touch sensitivity issue

2021-05-23, 8:00 AM

Moto G 40 fusion phones are having a problem with touch sensitivity.

Screen does not recognize minute touch movements.

About 3-5 mm travel of touch are not getting recognized in anyway.

But the touch are been recorded. But the screen is not responding with respect to the touch for the mentioned duration.

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14293 Posts

03-05-2018

United States of America

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  • Message 16 of 163

Re:Touch sensitivity issue

2021-05-23, 17:17 PM

Hi nikhilvs55

 

That's odd. May I know when/where do you usually notice this behavior? Make sure all apps are up to date in Play Store. Also, I suggest observing the behavior in safe mode. Thanks.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

05-23-2021

India

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  • Message 17 of 163

Re:Touch sensitivity issue

2021-05-24, 3:38 AM

Hi Rich,

 

I think it cannot be isolated to any app. All my apps are up to date. Its a screen issue.

When i swipe up the screen for app drawer, when trying to play fps, when trying to zoom camera, its everywhere.

When trying to pull app drawer, there is a small sensitivity lag of around 5mm travel of touch.
I observed through developer mode that travel is going fine. But the action for the travel is getting confused or so, i guess.

This is a serious issue when you are an fps player. It really hurts.

 

Thanks,

Nikhil

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3058 Posts

03-04-2016

India

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  • Message 18 of 163

Re:Touch Issue

2021-05-24, 6:13 AM

@ nikhilvs55 wrote:

Hi Rich,

 

I think it cannot be isolated to any app. All my apps are up to date. Its a screen issue.

When i swipe up the screen for app drawer, when trying to play fps, when trying to zoom camera, its everywhere.

When trying to pull app drawer, there is a small sensitivity lag of around 5mm travel of touch.
I observed through developer mode that travel is going fine. But the action for the travel is getting confused or so, i guess.

This is a serious issue when you are an fps player. It really hurts.

 

Thanks,

Nikhil

Hi ,

 

please do not start a new thread before searching for existing threads on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. However, I have merged your post with the running thread. We have escalated this to our concerned team, will keep you posted once I learn more information on this. 

 

Thanks

Sandip



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5 Posts

05-25-2021

India

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  • Message 19 of 163

Re:Touch Issue

2021-05-25, 13:14 PM

I'm aslo facing same issue. I found this out while playing pubg. I request you to solve this issue immediately. 

 

For around 3-4 mm of finger movement there is output in display.

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3 Posts

05-25-2021

India

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  • Message 20 of 163

Re:Touch Issue

2021-05-25, 18:46 PM

I am having the same problem too. There is a slight touch delay or swipe delay. Really small but noticeable especially when playing games or scrolling slowly. I hope this can be fixed with a software update.

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