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6 Posts

06-07-2021

India

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  • Message 1 of 18

bootloader cannot be unlocked

2021-06-07, 10:36 AM

I recently got this Moto G40F and wanted to try Android 12 so bad.. I found out that Moto is Treble Compatible and so went to unlock bootloader as the first step.. and here I am having this weird issue that doesnt have a proper fix. I saw that this Moto devices use unlock code like in Huawei.. but Im getting this error while trying to get the device ID for getting the unlock code.. 

1623055601817.png


i have tried installing Motorola Drivers.. didnt help at all, Can someone help me around this issue please.. I want to experience Android 12 so bad..
Im using Minimal ADB and Fastboot in Windows 10 with Motorola Drivers.. i will attatch the fastboot getvar all below if it helps..

Edited: for privacy - Rich
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2782 Posts

03-04-2016

India

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  • Message 2 of 18

Re:bootloader cannot be unlocked

2021-06-08, 5:14 AM

@ lofi wrote:

I recently got this Moto G40F and wanted to try Android 12 so bad.. I found out that Moto is Treble Compatible and so went to unlock bootloader as the first step.. and here I am having this weird issue that doesnt have a proper fix. I saw that this Moto devices use unlock code like in Huawei.. but Im getting this error while trying to get the device ID for getting the unlock code.. 

1623055601817.png


i have tried installing Motorola Drivers.. didnt help at all, Can someone help me around this issue please.. I want to experience Android 12 so bad..
Im using Minimal ADB and Fastboot in Windows 10 with Motorola Drivers.. i will attatch the fastboot getvar all below if it helps..

 

Hi 

 

Thank you for reaching out. I have moved your post here to the Developer Community. Originally you have posted under moto g40 fusion community. Someone from the team should be present shortly to help. 

 

Regards

Sandip



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14146 Posts

03-05-2018

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  • Message 3 of 18

Re:bootloader cannot be unlocked

2021-06-08, 18:33 PM

Hi lofi

 

Let me check this. Can you please send your fastboot getvar all and fastboot oem get_unlock_data. Just copy and paste the text here. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

06-07-2021

India

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  • Message 4 of 18

Re:bootloader cannot be unlocked

2021-06-09, 1:51 AM

fastboot getvar all

(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-hanoip_retail-aea4f158e7-210402
(bootloader) product: hanoip
(bootloader) board: hanoip
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: EUAPEML
(bootloader) storage-type: UFS
(bootloader) emmc: N/A
(bootloader) ufs: 128GB SKhynix H9HQ15AECMBDAR FV=A002 WB=0
(bootloader) ram: 6GB SKHYNIX LP4x DIE=16Gb M5-M8=06 06 00 11
(bootloader) cpu: SM7150 1.0
(bootloader) serialno: ZF6526NFXN
(bootloader) cid: 0x0032
(bootloader) channelid: 0xc0
(bootloader) uid: CE9B3E31
(bootloader) securestate: oem_locked
(bootloader) factory-modes: disabled
(bootloader) verity-state: enforcing (0)
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 805306368
(bootloader) reason: Volume down key pressed
(bootloader) imei: Edited: for privacy
(bootloader) imei2: Edited: for privacy
(bootloader) meid:
(bootloader) date: 04-29-2021
(bootloader) sku: XT2147-1
(bootloader) carrier_sku: XT2147-1
(bootloader) battid: SB18D01687
(bootloader) battery-voltage: 3982
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) poweroffalarm: 0
(bootloader) ro.carrier: retin
(bootloader) ro.build.fingerprint[0]: motorola/hanoip_retail/hanoip:11/R
(bootloader) ro.build.fingerprint[1]: RI31.Q1-42-24-4/980312:user/releas
(bootloader) ro.build.fingerprint[2]: e-keys
(bootloader) ro.build.version.qcom: LA.UM.9.1.r1-07700-SMxxx0.0
(bootloader) version-baseband[0]: M7150_09.297.01.57R HANOIP_EUAPEMLDSDS
(bootloader) version-baseband[1]: _CUST
(bootloader) kernel.version[0]: Linux version 4.14.190-perf+ (nobody@and
(bootloader) kernel.version[1]: roid-build) (clang version 10.0.7 for An
(bootloader) kernel.version[2]: droid NDK, GNU ld (binutils-2.27-bd24d23
(bootloader) kernel.version[3]: f) 2.27.0.20170315) #1 SMP PREEMPT Fri A
(bootloader) kernel.version[4]: pr 2 07:40:31 CDT 2021
(bootloader) git:xbl: MBM-3.0-hanoip_retail-e90680732-210402
(bootloader) git:xbl_config: MBM-3.0-hanoip_retail-e90680732-210402
(bootloader) git:aop: MBM-3.0-hanoip_retail-4bfd5e5-210402
(bootloader) git:tz: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:hyp: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:devcfg: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:cmnlib: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:keymaster: MBM-3.0-hanoip_retail-bf902af-210402
(bootloader) git:storsec: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:prov: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) git:abl: MBM-3.0-hanoip_retail-aea4f158e7-210402
(bootloader) git:qupfw: MBM-3.0-hanoip_retail-6d17b7c-210402
(bootloader) git:uefisecapp: MBM-3.0-hanoip_retail-c51710639-210402
(bootloader) frp-state: no protection (144)
(bootloader) current-slot: a
(bootloader) running-bl-slot: _a/_a
(bootloader) running-boot-lun: 2
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: yes
(bootloader) slot-successful:_b: no
(bootloader) slot-unbootable:_a: no
(bootloader) slot-unbootable:_b: no
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 0
(bootloader) logical-block-size: 0x1000
(bootloader) erase-block-size: 0x1000
(bootloader) is-userspace: no
(bootloader) pcb-part-no: SB28D08533
(bootloader) primary-display: tm_ili7807s_fhd_vid
(bootloader) secondary-display:
all: listed above
finished. total time: 0.281s

fastboot oem get_unlock_data

...
(bootloader) Failed to get unlock data.
OKAY [  0.016s]
finished. total time: 0.031s

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6 Posts

06-07-2021

India

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  • Message 5 of 18

Re:bootloader cannot be unlocked

2021-06-11, 3:51 AM

any help?

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14146 Posts

03-05-2018

United States of America

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  • Message 6 of 18

Re:bootloader cannot be unlocked

2021-06-15, 18:50 PM

Hi lofi

 

So sorry for the delay. I'm still checking this with my colleague. Please bear with me. I will update you within the day or tomorrow. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

06-07-2021

India

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  • Message 7 of 18

Re:bootloader cannot be unlocked

2021-06-15, 18:58 PM

thanks for the reply.. i just needed a reply..

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14146 Posts

03-05-2018

United States of America

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  • Message 8 of 18

Re:bootloader cannot be unlocked

2021-06-17, 18:52 PM

Hi lofi

 

Sorry, it might take few more days before I can get an answer for you. I'm in the middle of confirming whether your phone is unlockable or not. It looks like your device is programmed correctly but unsure why it's failing to get unlock data. I will let you know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

06-07-2021

India

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  • Posts: 6
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  • Message 9 of 18

Re:bootloader cannot be unlocked

2021-06-18, 1:49 AM

ok i can understand.. hope you can come up with a solution.. also can i get any info on the update for the touch sensitivity issue 

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14146 Posts

03-05-2018

United States of America

1304 Signins

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  • Posts: 14146
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  • Message 10 of 18

Re:bootloader cannot be unlocked

2021-06-21, 19:30 PM

Hi lofi

 

I appreciate your patience. I'm still following this up from the team. Something is off with your phone that we're still investigating. I am waiting for their update. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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