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1 Posts

11-07-2021

France

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  • Registered: ‎11-07-2021
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Phone turn off after few seconds or minutes of sleeping mode

2021-11-07, 18:37 PM

My new phone (still in warranty period) turns off automaticaly after few seconds or minutes of beeing in sleeping mode and I need then restart the phone 

I made several check, following the HELP (restart in safe mode, restore the phone with factory settings) and the issue is still there 

Before sending back my phone to Motorola, can you help ?

thanks

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5990 Posts

10-05-2016

United States of America

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Re:Phone turn off after few seconds or minutes of sleeping mode

2021-11-07, 22:41 PM

Hi @ Xtophe,

 

 This is unexpected that the phone turns off completely. We'll try our best to help. We would like to ask a few questions to assist you further.

 

Can you tell us where you purchased it?

Do you have an SD card installed on this phone?

If yes, have you tried to remove it and see if it has the same thing?

Can you tell us how you did the factory reset?

Would you please update your profile with your current phone, carrier, and serial number? It will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well. Let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Need help updating your profile? See here

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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