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4 Posts

07-13-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 11 of 351

Re:Google PLay Update system

2021-07-14, 1:14 AM

I purchased 2 of these phones, I am really happy with them. They are both suffering with this same issue. Is there any news on a possible fix

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244 Posts

02-10-2017

Portugal

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  • Message 12 of 351

Re:Google PLay Update system

2021-07-15, 15:58 PM

Let´s wait and see what Tom has to say about this.

 

I´d say an update would fix this issue and  they are working on it.

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6821 Posts

02-11-2016

United States of America

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  • Message 13 of 351

Re:Google PLay Update system

2021-07-15, 22:50 PM

@ HenriqueM wrote:

Let´s wait and see what Tom has to say about this.

 

I´d say an update would fix this issue and  they are working on it.

 

Sorry, I don't have any new info on this. Today is my first day back from vacation. I'll re-escalate again and see if I can get some traction on this. I apologize for the delay. Thankfully this shouldn't be impacting anything with daily usage of the phone, but I can see how it would be annoying. 

 

Thanks,

Tom



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244 Posts

02-10-2017

Portugal

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  • Message 14 of 351

Re:Google PLay Update system

2021-07-19, 11:11 AM

Let me know when you have news, 

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244 Posts

02-10-2017

Portugal

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  • Message 15 of 351

Re:Google PLay Update system

2021-07-22, 6:28 AM
Any news ?
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6821 Posts

02-11-2016

United States of America

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  • Message 16 of 351

Re:Google PLay Update system

2021-07-22, 20:41 PM

@ HenriqueM wrote:

Any news ?

 

I apologize, nothing yet. I just re-escalated your case again yesterday afternoon. I have to ask, is the Play Store update not being updated causing any issues with the normal performance of the phone?

 

Let me know,

Tom



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244 Posts

02-10-2017

Portugal

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  • Message 17 of 351

Re:Google PLay Update system

2021-07-22, 20:53 PM
No it's not it causing any issues. Still it's a matter of having the latest security updates. My Moto Edge has so should other Motorolas have specially this one which was released recently. Certainly it can be fixed on an update it should be easy for you to fix. I performed the bug report too. So I should expect now that it's reported like users mentioned too, that this issue should be fixed. Let me know when you have news about it Thanks Tom
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244 Posts

02-10-2017

Portugal

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  • Message 18 of 351

Re:Google PLay Update system

2021-07-27, 10:47 AM

Hi Tom,

 

Any further developments on this topic? 

 

I´ve reported almost more than a month and still nothing. i now it´s vacation time, still, i get no answers on this topic (even if it´s not that impoirtant or urgent) but it is to me and to all G50 users

 

Thank you

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38 Posts

07-11-2021

Switzerland

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  • Message 19 of 351

Re:Google PLay Update system

2021-07-27, 11:49 AM
very troublesome, I think it's a problem specifice from Moto G50 because all other phones work. I don't buy Motorola anymore !!!
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6821 Posts

02-11-2016

United States of America

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  • Message 20 of 351

Re:Google PLay Update system

2021-07-27, 21:34 PM

I apologize, I don't have any new feedback regarding this yet. I have re-escalated. Out of curiosity have any of you tried performing a factory reset and not restore any data on your phones and then see if it will update? I'm also going to reflash my own G50 to the same build you're on to see if I can duplicate it. I'll let you know the results of my test.

 

Thanks,

Tom



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