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244 Posts

02-10-2017

Portugal

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Re:Google PLay Update system

2021-08-08, 9:25 AM

This a software bug that need to be fixed. All other phones works and has the June patch so this one shouldn't be an exception. My Moto Edge has the June Google Play security update .The question is how long will it take to fix this.Clearly tom as we mentioned, doing a hard reset doesn't solve this. And I won't do another one that's for sure

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26 Posts

08-04-2021

Finland

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Re:Google PLay Update system

2021-08-08, 9:48 AM
First the computer market was conquered, then smartphones are conquered.

This can summarize the plans of the Chinese hardware manufacturer Lenovo in the world. CEO Yang Yuanqing, who visited Finland, says that Lenovo intends to challenge the largest smartphone manufacturers Apple and Samsung.
12/5/2014
The G50 phone and other Motorola 5g technology phones have the potential to get a reasonable slice of the new and evolving 5g phone network in Europe and the world
Their phones are objectively priced for the consumer
That is why it would be important to catch bugs and others before they damage the Motorola brand and consumers lose confidence in these products.
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244 Posts

02-10-2017

Portugal

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Re:Google PLay Update system

2021-08-09, 8:49 AM

Let´s wait and see which solution they give us.

 

This is now reported. We tried both hard reset. 

 

A dedicated update would solve this

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26 Posts

08-04-2021

Finland

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Re:Google PLay Update system

2021-08-09, 10:16 AM

Yes a problem has been reported

And I think Tom has tried to help us to the best of his ability

I know how difficult these things can be (like, for example, car electrical system failures make it hard to make sense at first) and a smartphone is a much more complex device

For my part, I have sought to provide information / observations that could potentially help locate the fault

Tom said the matter is being investigated this way I have understood so thank you for that!

Hopefully this problem will be solved one way or another

 

Thanks!

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244 Posts

02-10-2017

Portugal

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Re:Google PLay Update system

2021-08-09, 15:32 PM
Problems all manufuacturers have , it´s just a matter of how they solve them
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6998 Posts

02-11-2016

United States of America

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  • Message 66 of 351

Re:Google PLay Update system

2021-08-09, 21:51 PM

Thank you for trying what I did, As for installing apps, I actually did install some apps from the PlayStore already and my Google Play system update is still sitting at June 1, 2021. It's very odd that mine isn't seeing this. I'm going to keep escalating, I hope I can get some information back to you ASAP.

 

Thanks,

Tom



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244 Posts

02-10-2017

Portugal

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Re:Google PLay Update system

2021-08-10, 8:05 AM

Hi Tom, 

 

After i skipped the backup offered by Google I went to the settings and updated the Google Play security.

 

 

Then another message from Google prompted me asking if I wanted to finnish the Google settings. I did oppened and then i got the google drive backup with all my settings back, and I did get all my apps and settings.

 

Don´t know if this is the case here still it´s odd, because this is a solution offered on initial settings to any Motorola or Android phone. Never had an issue with this and it´s meant to be used so I can´t blame using this for this issue.

 

 

 

@Tom, can you try do hard reset on your G50 but first backup all your data, and then instead of skipping this, when on innital setup please restore your data and see if you can update Google Play security and check if it stays in June 2021.

Another question, perhaps theres is another way to get this update and install it manualy? Let us know if this is a possibility to be considered.

 

I can´t do it again, my wife lost the access to her workstation and it was a nightmare to recover the info. @Lavisr, you did a hard reset and you perfomed a clean setup? It remained the same right?

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26 Posts

08-04-2021

Finland

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Re:Google PLay Update system

2021-08-10, 8:44 AM

Yes I did this and I did not copy any settings or applications etc

The Play Store system update appeared on January 1 after the restore

When I clicked on the Play Store system update, it first changed to June 1 and I even had time to quickly check and the device said that the update is up to date.

But then the phone restarted itself on its own and the date was restored on January 1st

This happened on both versions

RRF31.Q1-59.33-2

and

RRF31.Q1-59-76

With both Finnish and English US language settings

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26 Posts

08-04-2021

Finland

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Re:Google PLay Update system

2021-08-12, 18:47 PM

Hey !

The new update of the Moto g50 (RRFS31.Q1-59-76-2 security level on July 1) did not change the situation

Still the same fault. Goole Play systemupdate is stuck on January 1st.

I had time to check again after booting that update and the updater (I mean blue google play system update tap) says the device is up to date i.e. June 1 but then the phone will reboot at its own time and reset the date on January 1st

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244 Posts

02-10-2017

Portugal

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Re:Google PLay Update system

2021-08-12, 22:29 PM
This update is not meant to fix this. This is another issue , and is yet to be fixed. Any news on this Tom?
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