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122 Posts

06-09-2016

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White lines on 108mp pictures!!

2021-06-09, 10:19 AM

When i zoom in a 108mp picture, white grain lines are observed.

 

Screenshot attached for reference. Is this is an issue with all the phones or?

 

 

 

 

Screenshot_20210609-154448.png
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122 Posts

06-09-2016

India

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Re:White lines on 108mp pictures!!

2021-06-12, 8:38 AM

Hi Tom,

 

The Moto team had contacted me on this and they are replacing the unit.

 

Thanks for your support. 

 

Cheers!!

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5710 Posts

02-11-2016

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  • Message 2 of 9

Re:108mp picture viewing issue

2021-06-09, 15:02 PM

@ Arabind032 wrote:

When i zoom in a 108mp picture, white grain lines are observed.

 

Screenshot attached for reference. Is this is an issue with all the phones or?

 

 

 

 

 

Hello and thanks for posting. I've seen this reported by one other person. Are you only seeing this in photos taken outdoors? Can you share some full images as an attachment? Or upload some to Google Drive and share them with me? I want to have our camera team analyze them.

 

Thanks,

Tom



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122 Posts

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  • Message 3 of 9

Re:108mp picture viewing issue

2021-06-10, 5:13 AM

Hi Tom,

 

Hope you are doing well.

 

I have checked and can confirm that the issue is only with outdoor pictures. Here are the drive links for the samples:

 

indoor pic

************

https://drive.google.com/file/d/1077T6XKnjaTkTS-XgX8-BWFsFiDMVz-O/view?usp=drivesdk

 

 

 

Outdoor pics

***************

https://drive.google.com/file/d/10JHUh-ja4HdzWZt_1DxVwOUDxGYmu5YN/view?usp=drivesdk

 

 

https://drive.google.com/file/d/10BCJJ-WB9h3QAcKBwhzZ1FZ7-pQ04ZM4/view?usp=drivesdk

 

 

 

What's ur thoughts on this? H/W or S/W issue?

 

Many Thanks

 

 

 

 

 

 

 

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  • Message 4 of 9

Re:White lines on 108mp pictures!!

2021-06-10, 16:30 PM

@ Arabind032 wrote:

Hi Tom,

 

Hope you are doing well.

 

I have checked and can confirm that the issue is only with outdoor pictures. Here are the drive links for the samples:

 

indoor pic

************

https://drive.google.com/file/d/1077T6XKnjaTkTS-XgX8-BWFsFiDMVz-O/view?usp=drivesdk

 

 

 

Outdoor pics

***************

https://drive.google.com/file/d/10JHUh-ja4HdzWZt_1DxVwOUDxGYmu5YN/view?usp=drivesdk

 

 

https://drive.google.com/file/d/10BCJJ-WB9h3QAcKBwhzZ1FZ7-pQ04ZM4/view?usp=drivesdk

 

 

 

What' ur thoughts on this? H/W or S/W issue?

 

Many Thanks

 

 

 

 

 

 

 

 

Thanks for sharing the photos I'll get them over to our engineers. I can't say yet if this is software or hardware-related. I do know we're actively looking into it. I'll update you as I learn more.

 

Thanks,

Tom



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  • Message 5 of 9

Re:White lines on 108mp pictures!!

2021-06-10, 16:55 PM

@ MotorolaTom wrote:

@ Arabind032 wrote:

Hi Tom,

 

Hope you are doing well.

 

I have checked and can confirm that the issue is only with outdoor pictures. Here are the drive links for the samples:

 

indoor pic

************

https://drive.google.com/file/d/1077T6XKnjaTkTS-XgX8-BWFsFiDMVz-O/view?usp=drivesdk

 

 

 

Outdoor pics

***************

https://drive.google.com/file/d/10JHUh-ja4HdzWZt_1DxVwOUDxGYmu5YN/view?usp=drivesdk

 

 

https://drive.google.com/file/d/10BCJJ-WB9h3QAcKBwhzZ1FZ7-pQ04ZM4/view?usp=drivesdk

 

 

 

What' ur thoughts on this? H/W or S/W issue?

 

Many Thanks

 

 

 

 

 

 

 

 

Thanks for sharing the photos I' get them over to our engineers. I can' say yet if this is software or hardware-related. I do know we' actively looking into it. I' update you as I learn more.

 

Thanks,

Tom

 

Of course, as soon as I sent this last reply, my engineers replied back to me. Can you send me a private message with the following information?

  • Full Name
  • Phone#
  • Email address
  • Home Address
  • IMEI and/or Serial# from your phone.

Thanks,

Tom



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122 Posts

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  • Message 6 of 9

Re:White lines on 108mp pictures!!

2021-06-11, 16:51 PM

Hi Tom,

 

 

I've sent the details to you.

 

 

Regards

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  • Message 7 of 9

Re:White lines on 108mp pictures!!

2021-06-11, 20:58 PM

@ Arabind032 wrote:

Hi Tom,

 

 

I' sent the details to you.

 

 

Regards

 

Thank you very much, yes, I got the information. I'm going to have someone reach out to you. Essentially we want to get your phone back to be analyzed to see if it's a hardware issue. 

 

Thanks,

Tom

 



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122 Posts

06-09-2016

India

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  • Posts: 122
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  • Message 8 of 9

Re:White lines on 108mp pictures!!

2021-06-12, 8:38 AM

Hi Tom,

 

The Moto team had contacted me on this and they are replacing the unit.

 

Thanks for your support. 

 

Cheers!!

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5710 Posts

02-11-2016

United States of America

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  • Posts: 5710
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  • Message 9 of 9

Re:White lines on 108mp pictures!!

2021-06-14, 20:49 PM

@ Arabind032 wrote:

Hi Tom,

 

The Moto team had contacted me on this and they are replacing the unit.

 

Thanks for your support. 

 

Cheers!!

 

Excellent, I'm glad they were able to get in contact with you. We've seen a few reports of this and really want to get to a root cause. I appreciate you helping us with this. 

 

Thanks,

Tom



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