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33 Posts

02-22-2017

India

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  • Posts: 33
  • Registered: ‎02-22-2017
  • Location: India
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  • Message 11 of 15

Re:Issue on dailer during video call

2021-09-19, 21:03 PM
Please fix as. Soon as possible several times I complaint from few months

0 person found this solution to be helpful.

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33 Posts

02-22-2017

India

48 Signins

217 Page Views

  • Posts: 33
  • Registered: ‎02-22-2017
  • Location: India
  • Views: 217
  • Message 12 of 15

Re:Issue on dailer during video call

2021-09-19, 21:04 PM

Please fix as soon as possible several tim s I complaint from past few months

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2721 Posts

11-24-2020

India

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  • Posts: 2721
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  • Location: India
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  • Message 13 of 15

Re:Issue on dailer during video call

2021-09-22, 8:31 AM

@ DEEPP wrote:

Please fix as soon as possible several tim s I complaint from past few months

 

Hi, 

 

We have tested internally, but we are unable to reproduce or duplicate the issue that you are facing. Hence, we would recommend sending your phone for repair and get the device serviced. Please click here to find the nearest service center details. We recommend contacting the repair center to ensure they are prepared for your specific issue.

 

Thanks

Sunitha



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2 Posts

10-13-2021

India

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  • Registered: ‎10-13-2021
  • Location: India
  • Views: 35
  • Message 14 of 15

Re:Issue on dailer during video call

2021-10-13, 18:51 PM

I am also facing the same issue my mini video screen is not moving anywhere from day 1 itself

but it works fine with whatsapp

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5969 Posts

10-05-2016

United States of America

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  • Message 15 of 15

Re:Issue on dailer during video call

2021-10-14, 19:48 PM

@ Akhila04 wrote:

I am also facing the same issue my mini video screen is not moving anywhere from day 1 itself

but it works fine with whatsapp

 

Hi @ Akhila04 ,

 

I know this can be inconvenient We'll try our best to help. For us to further assist you, we'd like to ask a few questions.

 

When did it start to happen?

Have you tried to reset the app preferences since Whatsapp is working fine? To do this:

  1. Go to Settings
  2. Apps & notification
  3. See all
  4. Tap 3 vertical dots on top
  5. Show System 
  6. Tap 3 vertical dots on top
  7. Reset App preferences

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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