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11 Posts

11-14-2021

India

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  • Message 11 of 22

Re:Moto g60 slow motion camera problem

2021-11-18, 8:38 AM

Hi mam,

Iam facing same problem in safe mode ...

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2738 Posts

11-24-2020

India

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  • Message 12 of 22

Re:Moto g60 slow motion camera problem

2021-11-19, 7:20 AM

@ Shiva344 wrote:

Hi mam,

Iam facing same problem in safe mode ...

 

Hi, 

 

Thank you for confirming! I would suggest you check any pending updates available for your device(Settings>>System>>Software update), if any updates are available please update the phone and check. Also, make sure all applications are available on phone at the latest version(PlayStore>>Update all applications). Restart the phone and check the Camera. 

 

I hope that helps! Let me know how it goes. 

 

Thanks

Sunitha  



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11 Posts

11-14-2021

India

7 Signins

35 Page Views

  • Posts: 11
  • Registered: ‎11-14-2021
  • Location: India
  • Views: 35
  • Message 13 of 22

Re:Moto g60 slow motion camera problem

2021-11-19, 8:54 AM

Hii mam,

No pending updates are there in my software.

I have updated all the apps from playstore followed by restart the phone.But there is no progress in my problem.

Mam,Can I replace this mobile with warranty card?

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2738 Posts

11-24-2020

India

253 Signins

27775 Page Views

  • Posts: 2738
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 27775
  • Message 14 of 22

Re:Moto g60 slow motion camera problem

2021-11-22, 9:02 AM

@ Shiva344 wrote:

Hii mam,

No pending updates are there in my software.

I have updated all the apps from playstore followed by restart the phone.But there is no progress in my problem.

Mam,Can I replace this mobile with warranty card?

 

Hi, 

 

Thank you for trying the shared instructions. As far as replacement, I would suggest you check with the place of purchase if the device is under the replacement period. They will be able to check and help you. 

 

For the Camera concern, I would suggest you try performing factory data reset by taking all data back up and see if that helps. Please go through the link here for backup instructions and click here for reset instructions. 

 

Let me know how it goes. 

 

Thanks

Sunitha 



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11 Posts

11-14-2021

India

7 Signins

35 Page Views

  • Posts: 11
  • Registered: ‎11-14-2021
  • Location: India
  • Views: 35
  • Message 15 of 22

Re:Moto g60 slow motion camera problem

2021-11-25, 6:03 AM

Hii mam,

How to send contacts through messaging app .

While sending it shows NOT SEND TAP TO TRY AGAIN ...

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2738 Posts

11-24-2020

India

253 Signins

27775 Page Views

  • Posts: 2738
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 27775
  • Message 16 of 22

Re:Moto g60 slow motion camera problem

2021-11-25, 7:44 AM

@ Shiva344 wrote:

Hii mam,

How to send contacts through messaging app .

While sending it shows NOT SEND TAP TO TRY AGAIN ...

 

Hi, 

 

Sorry to know about this. I would like to help you. It would be great if you could help me with some more details here: 

 

  • When did you start facing this? 
  • Are you unable to send only contacts via Messaging app? 
  • Are you able to send normal text messages? 
  • Does it happen with particular contacts? 
  • Have you tested with another Network SIM? Are you able to send messages with another Network SIM?
  • Try restarting your phone by removing and re-inserting SIM cards?
  • If you still face the same problem, please share an error screenshot? 

 

So I can check and assist you further. I look forward to your response.

 

Thanks

Sunitha 



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11 Posts

11-14-2021

India

7 Signins

35 Page Views

  • Posts: 11
  • Registered: ‎11-14-2021
  • Location: India
  • Views: 35
  • Message 17 of 22

Re:Moto g60 slow motion camera problem

2021-11-25, 8:28 AM

Iam able to send normal text messages but unable to send contacts only. When I send contacts it converts into mms .

Screenshot_20211125-135642-950.png
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2738 Posts

11-24-2020

India

253 Signins

27775 Page Views

  • Posts: 2738
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 27775
  • Message 18 of 22

Re:Moto g60 slow motion camera problem

2021-11-25, 10:32 AM

@ Shiva344 wrote:

Iam able to send normal text messages but unable to send contacts only. When I send contacts it converts into mms .

 

Hi, 

 

Thank you for confirming! I have checked if you are sending contacts via Message application it will take those as MMS and it is working as expected. In order to send the MMS, the MMS option needs to be enabled on your number. I would suggest you contact your network provider regarding your concern, they will check and help you. 

 

Let me know how it goes. 

 

Thanks

Sunitha 



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11 Posts

11-14-2021

India

7 Signins

35 Page Views

  • Posts: 11
  • Registered: ‎11-14-2021
  • Location: India
  • Views: 35
  • Message 19 of 22

Re:Moto g60 slow motion camera problem

2021-11-25, 10:34 AM

While I send text messages it shows as SMS but in case of contacts it shows MMS

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2738 Posts

11-24-2020

India

253 Signins

27775 Page Views

  • Posts: 2738
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 27775
  • Message 20 of 22

Re:Moto g60 slow motion camera problem

2021-11-26, 6:59 AM

@ Shiva344 wrote:

While I send text messages it shows as SMS but in case of contacts it shows MMS

 

 

Hi, 

 

As informed above, this is working as designed. Could you please confirm if the problem has been resolved or not? So I can check and assist you further. 

 

Thanks

Sunitha 



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