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1 Posts

05-09-2021

India

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  • Registered: ‎05-09-2021
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  • Message 1 of 2

SIM2 slot is not working

2021-05-09, 14:32 PM

Hi Team,

 

I just received my Moto G60 today and noticed that sim2 slot is not reading the SIM.

 

I have 2 sims and they both work fine when inserted in SIM1 slot.

But when I put either of those in SIM2 slot, it just doesn't read.

 

Just wanted to see if this can fixed or I'll have to return unit.

 

Regards,

Prabhat Kumar

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13965 Posts

03-05-2018

United States of America

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176290 Page Views

  • Posts: 13965
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 176290
  • Message 2 of 2

Re:SIM2 slot is not working

2021-05-09, 17:17 PM

Hi Prabhat Kumar

 

Sorry to hear that. I would like to make sure you're inserting the SIM correctly. Kindly check this link and see the figures and instructions. If you set up your phone with your backup restored, try doing a full factory data reset without restoring your backup. See if that helps. Otherwise, I would suggest returning the phone. Please let me know. Thank you.

 

Settings > System > Advanced > Reset options > Factory reset

 

Best regards,
Rich
Motorola-Lenovo Support



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