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08-01-2020

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1 day old Moto g7 not turning claiming it has no bootable A/B slot

2020-08-01, 13:44 PM

Exact message on the phone

                                                                                                       

 

 

 

                                                                                                                    Bootloader logs (in white text)

 

 

                                                                                                             

 

 

 

 

 

                                                                                                

                                                                                                           Start Up Failed:

                                                                                                                                

                                                                                              Your device didn't start up successfully

                                                                                              Use the software repair assistant or computer

                                                                                              To repair your device

                                                                                              Connect your device to your computer to get

                                                                                              The Software Repair Assistant 

 

 

 

 

                                                                          AP Fastbott Flash mode (Secure)

                                                                          No bootable A/B slot

                                                                          Failed to boot Linux-falling back to Fastboot (Everything else above was in red text.

                                                                          Fastboot reason: Fall-through from normal boot mode (in yellow)

 

 

 

 

 

I have tried the things in red tet it messages it seems neither are able to be used by my phone. I also have gone through all the options on a fast start screen using the down arrow all come up with the A/B slot issue. It would be a shame to have to send back this phone I just purchased please help me find a way to fix this issue. Thank you for hearing me out.

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16 Posts

06-15-2019

US

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Re:1 day old Moto g7 not turning claiming it has no bootable A/B slot

2020-08-01, 14:55 PM
Take it as a sign, return your product while you can. Support drags on for a long time with just calming we love you and we are sorry. Pls go elsewhere.
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9791 Posts

03-05-2018

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Re:1 day old Moto g7 not turning claiming it has no bootable A/B slot

2020-08-03, 12:08 PM

Hi Alex A,

 

I'm sorry to know about that. This should not happen. I will quickly run through this with you. You can try using LMSA tool to flash the phone.

 

Here are the links:

How to use LMSA - link

Download LMSA  - link

 

I hope that helps. Please let me know, I will be waiting for response. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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110 Posts

12-22-2017

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Re:1 day old Moto g7 not turning claiming it has no bootable A/B slot

2020-08-06, 7:21 AM

I was gonna say that to. I hope he tried it and it works

John caron
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