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19 Posts

03-10-2019

US

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  • Message 1 of 11

1 update or 2 updates 4 US Retail Channel.

2019-04-01, 14:06 PM

Have NOT received 2nd update regarding phone/data speed/sound quality improvements 4 US Retail G7.

Solved! See the solution
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19 Posts

03-10-2019

US

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  • Posts: 19
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  • Message 2 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-01, 14:10 PM

Currently running PPO29.114-16-5.

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19 Posts

03-10-2019

US

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  • Posts: 19
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  • Message 3 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-01, 19:10 PM

https://support.motorola.com/us/en/products/cell-phones/moto-g-family/moto-g7/documents/MS138939 is the update that I have NOT been offered yet by software update.

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5988 Posts

12-04-2017

IN

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  • Message 4 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-02, 14:07 PM

Hello KEVPAN815,

 

Thanks for writing to us, please update your profile with the IMEI number of your phone? This will help us investigate. 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,
Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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19 Posts

03-10-2019

US

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  • Posts: 19
  • Registered: ‎03-10-2019
  • Location: US
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  • Message 5 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-02, 14:37 PM
Profile Updated.
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2 Posts

08-14-2015

US

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  • Message 6 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-02, 18:37 PM

I am also in the same boat, only got 1 update so far

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94 Posts

04-02-2019

US

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  • Message 7 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-03, 17:59 PM

I'm on a Sprint MNVO, had to reflash my G7 back to PPO29.80-29 because the updates broke LTE/hands-free activation badly.  If you're not seeing them you probably need to check with your carrier since it appears that the recent build are pretty well busted on CDMA.  

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19 Posts

03-10-2019

US

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  • Message 8 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-03, 18:29 PM
I'm on T-MOBILE 55+ NOT Sprint.
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94 Posts

04-02-2019

US

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  • Message 9 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-03, 18:34 PM

The update is there, if you can't see it t-mobile has not ceritifed it yet.  You can still install it manually if you wish ( with risks that it won't work with your provider ).

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19 Posts

03-10-2019

US

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  • Posts: 19
  • Registered: ‎03-10-2019
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  • Message 10 of 11

Re: 1 update or 2 updates 4 US Retail Channel.

2019-04-03, 20:24 PM
This is a USA Retail Unlocked G7 on T-MOBILE. It is NOT a Carrier Branded G7!!!
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