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08-13-2020

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10 update eliminated three finger screenshot?

2020-08-13, 12:24 PM

My phone updated to Android 10 and now three finger screenshot is no longer in gestures. Are there any new ways to take screenshots? Will this be fixed? Thank you.

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Re:10 update eliminated three finger screenshot?

2020-08-13, 14:07 PM

Hi spurofthemoment,

 

Thank you for reporting this. I'd love to help you with that. Can you please confirm the model of your phone? If you can update your profile with the details, that will be helpful. See here for the instruction. 

 

I will ask around and confirm this. In the meantime, you can try taking screenshots by pressing the volume button and power button simultaneously.

 

Best regards,
Rich
Motorola-Lenovo Support



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166 Posts

08-15-2020

GB

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Re:10 update eliminated three finger screenshot?

2020-08-15, 17:23 PM

Try looking under Settings - Display - Advanced

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1 Posts

08-16-2020

CA

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  • Message 4 of 9

10 update eliminated three finger screenshot?

2020-08-16, 17:45 PM
Go to moto actions in the moto app
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2 Posts

08-13-2020

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Re:10 update eliminated three finger screenshot?

2020-08-17, 12:42 PM

The model is XT1962-1

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10458 Posts

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Re:10 update eliminated three finger screenshot?

2020-08-17, 18:29 PM

Hi spurofthemoment,

 

Thank you for confirming. I have raised this, I will let you know if I have information to share. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:10 update eliminated three finger screenshot?

2020-08-18, 11:30 AM

Thanks, Agent_Rich

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Re:10 update eliminated three finger screenshot?

2020-08-19, 14:52 PM

Hi spurofthemoment,

 

We would like to request you to update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 9 of 9

Re:10 update eliminated three finger screenshot?

2020-09-03, 13:57 PM

Hi spurofthemoment,

 

Just want to follow up. Please let me know if you're still with this thread. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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