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6 Posts

02-18-2020

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All incoming calls go straight to Voicemail

2021-03-04, 12:52 PM

I have a Moto G7 Plus running Android 10. Incoming calls go straight to voicemail. When the call comes in I can see the tiny phone indicator pop up in the top row of my home screen, but the phone doesn't ring. My voicemail works and I get the messages. Do not disturb is off, I turned off Bluetooth, the caller is not blocked, notifications are on, I get text messages, phone app up to date, forward to voicemail is off, pulled out sim and restarted. Can't figure it out. Can anyone help?

 

UPDATE: This only happens on my wife's phone, all other calls come through. She is not on my blocked calls list. I deleted her contacts to try and resolve the problem. Hid her number from call recognition too... still just goes to voicemail. Spent 2 and half hours with my service provider and still can't figure it out. They have escalated and it might take 5 days to address the issue. Very weird. Let me know if you have any ideas.

 

Thanks

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2430 Posts

03-04-2016

India

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  • Message 2 of 6

Re:All incoming calls go straight to Voicemail

2021-03-05, 3:55 AM

@ Hipnosis wrote:

I have a Moto G7 Plus running Android 10. Incoming calls go straight to voicemail. When the call comes in I can see the tiny phone indicator pop up in the top row of my home screen, but the phone doesn' ring. My voicemail works and I get the messages. Do not disturb is off, I turned off Bluetooth, the caller is not blocked, notifications are on, I get text messages, phone app up to date, forward to voicemail is off, pulled out sim and restarted. Can' figure it out. Can anyone help?

 

UPDATE: This only happens on my wife' phone, all other calls come through. She is not on my blocked calls list. I deleted her contacts to try and resolve the problem. Hid her number from call recognition too... still just goes to voicemail. Spent 2 and half hours with my service provider and still can' figure it out. They have escalated and it might take 5 days to address the issue. Very weird. Let me know if you have any ideas.

 

Thanks

Hi, 

 

Thank you for reaching out and sorry to know about the issue,  Can you please try to Reset app preferences (Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Reset app preferences > Reset apps) if that doesn't work please test the device in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. 

 

Regards

Sandip

 



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6 Posts

02-18-2020

United States of America

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  • Message 3 of 6

Re:All incoming calls go straight to Voicemail

2021-03-05, 13:45 PM

Hi Sandip: Thanks for the reply, but the problem has now been resolved. I got an update from Motorola on my phone this morning, and after the update it seems to be working fine. I can now get calls from my wife. It sure was a head scratcher. Nice to know you are out there to help. All the best.

 

John

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40 Posts

09-04-2020

United States of America

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Re:All incoming calls go straight to Voicemail

2021-03-05, 21:33 PM

Which update from motorola?

Do they sent updates outside of Android security builds?  I've never seen any on my G7 power

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40 Posts

09-04-2020

United States of America

43 Signins

190 Page Views

  • Posts: 40
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  • Location: United States of America
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  • Message 5 of 6

Re:All incoming calls go straight to Voicemail

2021-03-10, 5:09 AM

Nobody knows anything about Motorola OTA updates?  Can anybody share anything about the type of updates that may be sent or offered ?

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13030 Posts

03-05-2018

United States of America

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  • Message 6 of 6

Re:All incoming calls go straight to Voicemail

2021-03-10, 14:01 PM

Hi davexnet

 

He has a G7 Plus and you have a G7 Power, roll out for each are different. I can check though if you are on the latest software build or not. Just update your profile with your phone, IMEI and carrier. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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