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Android 10 Update Roadmap for Moto G7 series

2019-12-17, 22:11 PM

Is Motorola planning to commmunicate with its customers about the timeline of the update to Android 10 for their Moto G7 series? Are all four variants (G7 Play, G7 Power, G7, G7 Plus) going to receive the Android 10 update?

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Re: Android 10 Update Roadmap for Moto G7 series

2019-12-18, 20:35 PM

Hi Albert00,

 

We are working on the new Android 10 code. Our goal is to get it right and make sure the phone performance is the best it can be. We'll share upgrade plans for our products and keep everyone posted on our software upgrade news page and the Motorola blog.

 

https://support.motorola.com/us/en/softwareupgrade/countryselector
https://blog.motorola.com/

 

Thanks,

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Android 10 Update Roadmap for Moto G7 series

2020-02-08, 20:40 PM

Hey @Agent_Rich, thanks for reply.

Could you also tell for how long you plan to support G7 Plus, with not even Android upgrades itself, but at least regular security updates?

Is there somewhere docs in the support website with final date for End Of Life of G7 Plus?

Cheers!

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Re: Android 10 Update Roadmap for Moto G7 series

2020-02-10, 14:02 PM

Hi motoPolo,

 

Here are the only details we have for Moto G7 Plus about software updates - link. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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Re: Android 10 Update Roadmap for Moto G7 series

2020-02-12, 7:15 AM

Hi, thanks for reply.

It says there, that G7 Plus still is eligible for security updates. 

It's ok, but I have found that information earlier by myself.

Yet, I still don't know for how long G7+ will be supported with fresh updates?

Only few months more, maybe year?

That is crucial.

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Re: Android 10 Update Roadmap for Moto G7 series

2020-02-13, 11:02 AM

I have a moto g7 play and if you register your phone it will tell you your warranty date. Usually 2 years you get security updates and the g series will receive Android 10 by the end of this month

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when is the moto g7 getting android 10??

2020-02-15, 11:13 AM

i have the moto g7, and im just wondering when ill be getting android 10?? thanks.

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Re:Android 10 Update Roadmap for Moto G7 series

2020-03-05, 19:48 PM

OK, I've been to both links but neither tells us anything about a time line for upgrading the Moto G7 (XT1962-1) to Android 10. If Lenovo is serious about providing the upgrade, then there is a plan; plans include time lines and goals. What is the proposed time line?

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Re:Android 10 Update Roadmap for Moto G7 series

2020-03-09, 3:19 AM
I've been to both links, as well. There's no information available at either page about updates for the G7 Power (XT1955-5) in the United States regarding either Android 10 or the February security patch. Is there some other site that might have information for those of us in the U.S.?
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Re:Android 10 Update Roadmap for Moto G7 series

2020-03-09, 17:49 PM
Thanks for the response Agent Rich, but both links say absolutely nothing regarding the February security update or the Android 10 upgrade. So...obviously there is a plan, schedule, etc. It's really unacceptable for Moto to leave it's customers hanging. And believe me I realize you are waiting just everyone else. Android 10 has already been pushed to India and Brazil. Why is the U.S. always last to get upgrades!
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