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9 Posts

07-10-2020

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Moto G7 - Can't send MMS

2020-07-10, 11:45 AM

Help! My Moto G7 just updated yesterday to Android 10 and now I can't send pictures through text messages. I'm not particularly tech savvy, so if someone could help me, I'd greatly appreciate it. Thanks!!

 

 

 

Edit title for clarity - Rich

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283 Posts

10-09-2012

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  • Message 2 of 19

Re:Moto G7 - Can't send MMS

2020-07-10, 21:05 PM

I have not received the update to Android 10 yet. Southeast US on AT&T.Any idea if it's still being rolled out or did I get missed?

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43 Posts

06-15-2019

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Re:Moto G7 - Can't send MMS

2020-07-10, 21:37 PM

I am in SE and on ATT. Got the prompt Wednesday. Have no faith in it so I am delaying install.

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283 Posts

10-09-2012

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  • Message 4 of 19

Re:Moto G7 - Can't send MMS

2020-07-10, 21:47 PM

Thank you. Maybe it's more random than I thought...

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21 Posts

10-02-2016

United States of America

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  • Message 5 of 19

Re:Moto G7 - Can't send MMS

2020-07-10, 23:35 PM

Yeah, I have similar issues. Network problems all over the place. No way to adjust any settings. It is a complete disaster DO NOT DOWNLOAD THIS UPDATE.

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9 Posts

07-10-2020

United States of America

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  • Message 6 of 19

Re:Moto G7 - Can't send MMS

2020-07-12, 14:08 PM

Well my question hasn't been answered but I've also noticed I have no mobile data. Only through Wi-Fi.

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1 Posts

07-12-2020

United States of America

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  • Message 7 of 19

Re:Moto G7 - Can't send MMS

2020-07-12, 18:08 PM

Update broke my phone. Lost 4G connection, did factory reset still didn't work. I even tried swapping in a new sim but the phone will not activate the new sim. Activated the new sim on another phone and it works great. Swap the sim to the G7 and no 4G connection.

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14293 Posts

03-05-2018

United States of America

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  • Message 8 of 19

Re:Moto G7 - Can't send MMS

2020-07-13, 9:34 AM

Hi Everyone,

 

Please do not post to different threads for the same topic, it causes clutter on the site and makes it harder for us to follow an issue. For no 4G/LTE data kindly post here. For other issues, please look for the same thread or create a thread for that topic. Thanks.
 

 

Best regards,
Rich
Motorola-Lenovo Support



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14293 Posts

03-05-2018

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  • Message 9 of 19

Re:Moto G7 - Can't send MMS

2020-07-13, 9:37 AM

Hi DaraB,

 

As you're the original poster, can you share more details. Does it happen with all contacts? Can you receive MMS? Are you getting an error? Please make sure all apps are up to date in Play Store. 

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

07-10-2020

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  • Message 10 of 19

Re:Moto G7 - Can't send MMS

2020-07-13, 17:37 PM
Hi, thanks for responding. This started after my phone updated to Android 10. I can on send SMS messages, to any contact. Also, I noticed yesterday that I have no mobile data or lte service. I can only do things on Wi-Fi. I have reset network settings and did a factory reset but all to no avail. Any help would be appreciated so much. Thanks Dara
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