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1 Posts

11-25-2021

United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎11-25-2021
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Answering calls while using phone

2021-11-25, 9:16 AM

If I am using my phone and a call comes in, I often cannot answer it. Touching the green Answer button does not get any response, and I miss the call. How can I troubleshoot that problem? Thanks 

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1560 Posts

02-18-2019

United States of America

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Re:Answering calls while using phone

2021-11-25, 18:12 PM

@ Ldvaux wrote:

If I am using my phone and a call comes in, I often cannot answer it. Touching the green Answer button does not get any response, and I miss the call. How can I troubleshoot that problem? Thanks 

 

Hi @ Ldvaux ,

 

Thanks for reaching out about this. Sorry to hear that you are having trouble. I will try my best to help. Please share a few more details by answering a few questions.

  • When did it start?
  • Did you make any changes in the Settings before it started?
  • Did you recently install new apps or update existing ones?
  • Is the software up-to-date? You can check this in Settings > System > Advanced > System Updates.

Let me know.

 

Regards,
Mary
Motorola Support



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