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06-30-2020

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Apps Not Updating or Syncing Over WiFi- Moto G7 Android Version 9 Dated April 1, 2020 AT&T

2020-07-01, 0:16 AM

Hello,

 

My Moto G7 fails to update apps via the Google Play store with WiFi enabled. Switching WiFi off allows me to update over Mobile Data. Also, some apps such as Twitter will not display images or video until WiFi is turned off. Others hang and fail to load completely. I am using the most recent update dated April 1, 2020.

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1769 Posts

10-16-2018

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Re:Apps Not Updating or Syncing Over WiFi- Moto G7 Android Version 9 Dated April 1, 2020 AT&T

2020-07-01, 8:26 AM

Try

 

Phone settings> Apps and Info > Google Playstore> Storage and clear Data and Cache. Then press and hold the power button for around 10/15 seconds until the phone restarts. This emulates taking the battery out and can sometimes clear these kinds of glitches.

 

You can also try logging out and back into your Google Account.

 

 

HTH :)

 

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