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1 Posts

04-11-2020

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Re:Apps minimizing by themselves

2020-04-11, 19:57 PM

My new g7 is having this problem any app minimizing randomly. I have tried phone support from both Verizon and Motorola. I see now that I am not the only one with this issue. Does anyone know if there is a fix or should I leave Motorola after more than 10 years as a customer? Any help or info would be appreciated!

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8 Posts

04-01-2020

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  • Message 42 of 58

Re:Apps minimizing by themselves

2020-04-11, 20:56 PM
I disabled all Verizon bloatware minus the call filter and voicemail, our phones have been working flawlessly ever since.
Screenshot_20200411-165209.png
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13049 Posts

03-05-2018

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Re:Apps minimizing by themselves

2020-04-20, 15:22 PM

Hi,

 

I just got an update regarding this, can you please re-enable those Verizon apps we disabled, and check if there's an update with the app? Let me know thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

04-01-2020

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  • Message 44 of 58

Re:Apps minimizing by themselves

2020-04-20, 22:07 PM
Digital secure had an update
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13049 Posts

03-05-2018

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Re:Apps minimizing by themselves

2020-04-21, 17:08 PM

Hi Hoff,

 

Please accept the update and let me know if you're still experiencing the same behavior.

 

Thanks. 

 

 

Best regards,
Rich
Motorola-Lenovo Support



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7 Posts

04-01-2020

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  • Message 46 of 58

Re:Apps minimizing by themselves

2020-04-22, 0:09 AM
Did not fix the issue, going to disable again
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13049 Posts

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  • Message 47 of 58

Re:Apps minimizing by themselves

2020-04-22, 19:52 PM

Hi Hoff,

 

Thanks. I'll report back. Please check if you're seeing other apps with an update. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

08-06-2020

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  • Message 48 of 58

Re:Apps minimizing by themselves

2020-08-06, 5:31 AM

I'm also facing this minimizing issue I'm my g7 power when I'm using YouTube or Googlemaps the difference is that I'm using TMobile

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13049 Posts

03-05-2018

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  • Message 49 of 58

Re:Apps minimizing by themselves

2020-08-06, 13:28 PM

Hi Tiagobial,

 

Thank you reporting here. This is fixed for Verizon. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

08-06-2020

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  • Message 50 of 58

Re:Apps minimizing by themselves

2020-08-06, 19:17 PM

Hi, 

 

Few weeks ago i started to face this problem, when im using my moto G7 power with google maps it automatically minimize the aplication the same thing happen to youtube. 

I think this started after an update. 

 

The only difference in my case is that my cellphone is T-MObile. I need help.

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