Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 1 of 231

Audio quality on G7 Plus video camera

2019-04-30, 8:16 AM

Hi,

 

I have the new Australian edition of the G7 Plus. Excellent phone with so far only one issue - the audio quality on the camera for video is terrible. It sounds like it was shot underwater, or an incredibly low bitrate MP3.

 

I note that G6 users had a similar problem in 2018 that was solved with a software update:

 

https://forums.lenovo.com/t5/Moto-G6-Moto-G6-Plus-Moto-G6/Moto-g6-noisy-audio-on-recorded-video/td-p/4092880

 

Also note that the work-around provided by users on the G6 board above suggesting to use Open Camera and setting the microphone to 'Default' fixes the issue and I can record adequate sounding video. Reverting to the stock camera app returns the terrible audio, so it's definitely the same software issue as already fixed on the G6.

 

Is this a known issue on the G7 Plus? I am running Pie.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 2 of 231

Re: Audio quality on G7 Plus video camera

2019-04-30, 11:28 AM

Hi ExplosiveAction,

 

Thank you for writing to us and testing with 'Open Camera' app, we haven't heard this before. We would like to learn more—could you help us with a sample video? Does this happen with all the video you shoot with the default camera app?

 

Also, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

05-02-2019

GB

3 Signins

42 Page Views

  • Posts: 1
  • Registered: ‎05-02-2019
  • Location: GB
  • Views: 42
  • Message 3 of 231

Re: Audio quality on G7 Plus video camera

2019-05-02, 6:44 AM

I have had this exact same issue on my G7 Plus and like you say, the audio that is being recorded from videos made by the Camera app sounds like a very low bitrate MP3. Other people describe it as sounding a bit like you're underwater. Apparently it is to do with noise cancellation and I guess it being set far too high which interferes too much with the audio recording.  I was hoping that this might be fixed in a future update. I do like the fact that this phone records audio in stereo, it would just be nice to have the quality of the audio improved. I'm now going to try your suggestion with Open Camera app and setting the audio to default.

Reply
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 4 of 231

Re: Audio quality on G7 Plus video camera

2019-05-06, 9:14 AM

Sorry for the late reply.

I cannot register the product, on either of the below URLs:

https://motorola-global-portal.custhelp.com/app/mcp/my_devices/#

https://motorola-global-portal.custhelp.com/app/registration/action/forums#

Entering any of the IEMI numbers or the Serial Number (from the phone when I enter *#06#) errors with either "Unable to retrieve device information. Please confirm your IMEI/MEID or serial number and try again." or "An error occurred retrieving your information. Please confirm and try again."

 

I _DID_ manage to add the number to My Settings on the forum, so you can take a look there. 

 

I'll try to make videos for you.

Reply
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 5 of 231

Re: Audio quality on G7 Plus video camera

2019-05-06, 10:01 AM
Video link here:

https://photos.google.com/share/AF1QipMWRuGdGCnAIF6RFUyXnALeU1eB-GuNjrmTBX5Q1xpwjNMm58kb6JbWevKCQsw6gg?key=LW5peWhCYUNLcmliZUlWdXVPVVBDbXVycUFJaFJR

First video is the stock camera with bad audio.
Second video is OpenCamera with good audio.

I am aware the video on stock was taken 720p versus OpenCamera at 1080p but trust me that it doesn't make any difference.
Reply
Options

2037 Posts

02-11-2016

US

2898 Signins

51646 Page Views

  • Posts: 2037
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 51646
  • Message 6 of 231

Re: Audio quality on G7 Plus video camera

2019-05-06, 13:54 PM

 wrote:
Video link here:

https://photos.google.com/share/AF1QipMWRuGdGCnAIF6RFUyXnALeU1eB-GuNjrmTBX5Q1xpwjNMm58kb6JbWevKCQsw6gg?key=LW5peWhCYUNLcmliZUlWdXVPVVBDbXVycUFJaFJR

First video is the stock camera with bad audio.
Second video is OpenCamera with good audio.

I am aware the video on stock was taken 720p versus OpenCamera at 1080p but trust me that it doesn't make any difference.

There is nothing shared when we click on the link provided. Can you try sharing the videos again?

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 7 of 231

Re: Audio quality on G7 Plus video camera

2019-05-06, 23:46 PM

 wrote:

 wrote:
Video link here:

https://photos.google.com/share/AF1QipMWRuGdGCnAIF6RFUyXnALeU1eB-GuNjrmTBX5Q1xpwjNMm58kb6JbWevKCQsw6gg?key=LW5peWhCYUNLcmliZUlWdXVPVVBDbXVycUFJaFJR

First video is the stock camera with bad audio.
Second video is OpenCamera with good audio.

I am aware the video on stock was taken 720p versus OpenCamera at 1080p but trust me that it doesn't make any difference.

There is nothing shared when we click on the link provided. Can you try sharing the videos again?

 

-Tom


Please try again.

Reply
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 8 of 231

Re: Audio quality on G7 Plus video camera

2019-05-10, 9:27 AM

Any luck?

Reply
Options

17 Posts

04-30-2019

AU

28 Signins

201 Page Views

  • Posts: 17
  • Registered: ‎04-30-2019
  • Location: AU
  • Views: 201
  • Message 9 of 231

Re: Audio quality on G7 Plus video camera

2019-05-17, 11:35 AM

Tom / Swaraj, any updates on this?

Reply
Options

29 Posts

03-29-2017

BR

58 Signins

668 Page Views

  • Posts: 29
  • Registered: ‎03-29-2017
  • Location: BR
  • Views: 668
  • Message 10 of 231

Re: Audio quality on G7 Plus video camera

2019-05-25, 16:25 PM

Tested recording with stock Motorola app and Open camera app. Stock camera: distorted audio. Open camera default audio: terrible sound, like an underwater low bitrate MP3. It's simply unacceptable. Even my old moto g2 and g4 have far superior recording result. Moto G7 plus is useless for ambient recording. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save