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14100 Posts

03-05-2018

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  • Message 11 of 36

Re:Blurry resolution

2021-04-30, 13:28 PM

Hi Emma Sigafoos12

 

Can you send me a private message with the photos? Just click on my profile and you'll see an option to send a private message. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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20 Posts

03-19-2021

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  • Message 12 of 36

Re:Blurry resolution

2021-04-30, 13:43 PM

For some reason the submit button and greyed out and won't let me say anything. I'm so sorry for this I'm new Here 😅

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14100 Posts

03-05-2018

United States of America

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  • Posts: 14100
  • Registered: ‎03-05-2018
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  • Message 13 of 36

Re:Blurry resolution

2021-05-03, 16:19 PM

Hi Emma Sigafoos12

 

Sorry for the hard time. Are you using a phone or a pc? If you're using a PC, click on attach file.

 

Best regards,
Rich
Motorola-Lenovo Support



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20 Posts

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  • Message 14 of 36

Re:Blurry resolution

2021-05-04, 3:40 AM

I'm using a phone

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14100 Posts

03-05-2018

United States of America

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  • Posts: 14100
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  • Message 15 of 36

Re:Blurry resolution

2021-05-04, 18:37 PM

Hi Emma Sigafoos12

 

Okay, can you upload the photo to Google Drive and kindly attach the link here. Please make sure the file is set to public so we can view it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 16 of 36

Re:Blurry resolution

2021-05-12, 8:41 AM

https://drive.google.com/file/d/12AGsDwfpMnBiz0RWDESXXd1VX1apkelv/view?usp=drivesdk I'm sorry for the long wait again

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14100 Posts

03-05-2018

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  • Message 17 of 36

Re:Blurry resolution

2021-05-12, 13:13 PM

Hi Emma Sigafoos12

 

Thank you. Can you change the share link to public so we can access it? Open Google Drive > tap on the 3 dots to the right of the bugreport > Tap on Share > tap on the lock icon on the bottom left > Tap on Change > Set it to anyone with the link.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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20 Posts

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  • Message 18 of 36

Re:Blurry resolution

2021-05-16, 5:00 AM
Ok I think I did it
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14100 Posts

03-05-2018

United States of America

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  • Posts: 14100
  • Registered: ‎03-05-2018
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  • Message 19 of 36

Re:Blurry resolution

2021-05-17, 13:31 PM

Hi,

 

Thank you for sharing. Please make sure the app is up to date in Play Store. Also, try changing the display size to small. Kindly go to settings > accessibility > display size. See if that helps. 

 

Best regards,
Rich
Motorola-Lenovo Support



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20 Posts

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  • Message 20 of 36

Re:Blurry resolution

2021-05-18, 22:40 PM
Hm. I tried doing that yesterday but it's still the same. I checked if it needed updated and it was already updated. But it looks so much better on my tablet for some reason. I also tried resetting/Restarting it but still looked the same
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