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3 Posts

03-15-2021

Sweden

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Boot up the phone after a full factory reset - without google account

2021-03-15, 14:56 PM

HI, 

I'm having trouble with one of our company phones. The problem is, one of our former employees put in a google account that I don't have access to? So how to activate the phone again without this account. The second peculiar thing is that we use MDM miradore for this typ of mobiles.

 

 

Greatful for all the help. 

 

//Maglin

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13338 Posts

03-05-2018

United States of America

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  • Message 2 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-15, 19:09 PM

Hi maglin

 

Sorry to hear that. I'd like to confirm, did you perform external reset on the phone? It sounds like the phone is in Google Protection. And unfortunately, there's no way for us to bypass it. You need to login with the main Google account used on the phone. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

03-15-2021

Sweden

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  • Message 3 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-16, 7:13 AM

Hi, 

 

Yes, we have about 400 moto G5, G7, G8 mobiles that we manage with miradore MDM and are used for product inventory once a year. this is one of these and that someone manages to lock the mobile with a pincode. Problems were also that the mobile could not be remotely reset (MDM) due to the fact that it did not want to connect to wifi. Therefore, I could not see any other way than to try to perform a hard factory reset. So according to what you write means that this phone is scrap because you can not prove that you own it? Although I can prove this? 

 

 

//Maglin

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13338 Posts

03-05-2018

United States of America

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  • Message 4 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-16, 14:02 PM

Hi maglin

 

I understand. However, at this point, we recommend sending the phone to service to reflash the phone and get past the Google Account Verification FRP (Factory Reset Protection). This is the same for all Android devices. I will ask our team in EMEA to further assist us with this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-16, 18:05 PM

@ maglin wrote:

Hi, 

 

Yes, we have about 400 moto G5, G7, G8 mobiles that we manage with miradore MDM and are used for product inventory once a year. this is one of these and that someone manages to lock the mobile with a pincode. Problems were also that the mobile could not be remotely reset (MDM) due to the fact that it did not want to connect to wifi. Therefore, I could not see any other way than to try to perform a hard factory reset. So according to what you write means that this phone is scrap because you can not prove that you own it? Although I can prove this? 

 

 

//Maglin

 

Hi Maglin. In order to arrange a repair with our authorized service partner in Sweden, could you provide the following information by DM?:

 

-Full name.

-Full postal address.

-Email address.

-Phone number.

-IMEI number of your device. 

 

Kind regards, 

 

Sara

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13338 Posts

03-05-2018

United States of America

1269 Signins

172355 Page Views

  • Posts: 13338
  • Registered: ‎03-05-2018
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  • Message 6 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-23, 14:16 PM

Hi maglin

 

I hope you're doing well. Do you still need further assistance? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

03-15-2021

Sweden

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  • Message 7 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-23, 14:32 PM

Hi Sara. 

 

sorry for late response, here comes the requested info.

 

Edited: for privacy - Rich

 

Kind regards, 

 

Magnus

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186 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 8

Re:Boot up the phone after a full factory reset - without google account

2021-03-24, 16:36 PM

@ maglin wrote:

Hi Sara. 

 

sorry for late response, here comes the requested info.

 

Edited: for privacy - Rich

 

Kind regards, 

 

Magnus

Hi Maglin,

 

Would you mind sending my the details via DM? That way they will stay private! 

 

Kind regards, 

 

Sara

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