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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

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Can't send mms Moto g7 power

2019-07-07, 9:40 AM

 Can't send foto via mms text as it says it's too big. This is foto taken on phone. Also tried lower Res of foto and it still won't send. Just whirs saying sending or says failed and tap to try again

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

12 Signins

70 Page Views

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Re: Can't send mms Moto g7 power

2019-07-12, 17:56 PM

Hi Will,

 

I've gone into my EE account and can see this wording:

 

"With Spend Cap, you can choose how much you want to restrict your usage outside of your monthly data allowance. Adding a Spend Cap to your account restricts usage on certain services like roaming and MMS so you can stay in control of your bill. Plus if you're close to reaching your cap, we'll send you a text to let you know."

 

This wasn't explained to me when I changed my account in June, which I arranged over the phone.  I'm not media savvy so didn't realise I couldn't send pictures. I didn't get a clear message from EE for many days (hadn't opened as I thought it might be advertising) and I'd already been trying to send photos on loads of occasions. When I eventually phoned EE, which I did on the advice of the phone seller, they drew my attention to the message.

 

I got my friend in a fix with his phone because I went with him to Tesco to buy his motorola and told him to set his spend cap to ZERO too!  Again, the consequence of this wasn't explained to us by the sales person.

 

As we both couldn't sent pictures, we assumed there was something wrong with the phone.

 

I think the experience could be described as: '"the partially blind leading the blind"!

 

Thanks for your interest and for following this up for me.

 

Have a great weekend!

Tracy

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10 Posts

06-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-07, 11:03 AM

Hi,

 

Which network are you using? I'll try and reproduce it and figure out what's going wrong.

 

Will

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-07, 21:32 PM

Thanks for getting back to me.  I'm using EE and I'm using the pre-installed google message.

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10 Posts

06-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-08, 10:09 AM

Hi,

 

I'm unable to recreate this issue. Could you answer a few questions to help me find it.

 

  • Where did you buy the handset?
  • What build number your handset is on? (You can fins this in Settings > System > About Phone and then click on Android Version)
  • Are you trying to send photos taken with the default camera app?
  • Are you using a recent SIM? Is it a SIM from before EE (e.g. an Orange or T-Mobile SIM)?

Thanks,

 

Will

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-08, 16:47 PM

Hi Will,

 

  • I bought the handset from John Lewis a few weeks ago.
  • Build number is P PP029 80-27
  • Yes, I'm trying to send individual photo taken with the camera app
  • The SIM came with my last phone (Samsung) which I had March 2017 and it was from EE

By the way, a friend of mine purchased a Moto e7 Play last week and he can't send photos either.

 

It seems that this is a problem with Motorola.

 

The online forums show that others have had the same problem with Motorola phones.

 

Thanks.

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 6 of 12

Re: Can't send mms Moto g7 power

2019-07-09, 18:24 PM

...to correct my last reply - my friend's phone is an moto e5 play.

 

Have you managed to investigate the problem yet?

 

Thanks.

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10 Posts

06-26-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-10, 8:05 AM

Hi,

 

Yes, I have been investigating, but I haven't seen the issue yet.

 

Is there any other factor that you think might be relevent?

 

Also, are you using dual SIMs, and if so, is the problem with SIM 1 or SIM 2?

 

Thanks,

 

Will

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Can't send mms Moto g7 power

2019-07-10, 15:04 PM

Hi Will,

I don't have a dual sim. I moved the sim over from my 2-year old Samsung.

 

It's really odd that my friend on his moto e5 play can't send pictures either. He is with Tesco mobile and the SIM came with the phone.

 

Initially, with mine, I thought it might be that the camera images are really big, so I changed the resolution in the camera settings - still didn't send.

 

On occasion when I've tried to send a picture, it flashes up that the size is over 5mb,  I downloaded the photos I'd taken and they're actually around 1mb or less.

 

I've trawled the internet and there are suggestions that there are bugs and glitches in the software.

 

Sorry I can't be of more help here.

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8 Posts

07-07-2019

United Kingdom of Great Britain and Northern Ireland

12 Signins

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  • Posts: 8
  • Registered: ‎07-07-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 9 of 12

Re: Can't send mms Moto g7 power

2019-07-11, 20:22 PM

Hi Will,

I've found the answer! I phoned my network provider and they informed me that I had capped my account to ZERO and that meant that I couldn't send images over the network.

 

Thanks so much for looking into this for me.

 

Best wishes

Tracy

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10 Posts

06-26-2019

United Kingdom of Great Britain and Northern Ireland

42 Signins

655 Page Views

  • Posts: 10
  • Registered: ‎06-26-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 655
  • Message 10 of 12

Re: Can't send mms Moto g7 power

2019-07-12, 9:06 AM

Hey,

 

That's great news!

 

It's still not a very good user experience, so I'll pass this info on.

 

When you say "capped my account to ZERO", do you mean just 'zero MMS', or was anything else zero'd?

 

Thanks

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