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Contact list gone after update

2020-09-11, 8:06 AM

Hi there,

 

I have updated my phone to Android 10 and on top of my phone being super slow my contact list has disappeared.

 

The contacts are backed up in Google and auto sync is on. 

 

I have tried to export it from there and then import it back and the import stops at 10%.

 

I have gone into Google services and tried to do a restore contact from there - it asks for my unlock pattern but then tells me there is something wrong and doesn't go ahead.

 

On a side note, contacts are recognised in whatsapp...they just don't appear in the contact list.

 

Thanks

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1899 Posts

10-16-2018

GB

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  • Message 2 of 9

Re:Contact list gone after update

2020-09-11, 9:39 AM

Couple of things I would try.

 

1: Phone settings> Contacts app > Storage > Clear Data and Cache and then Soft Reset e.g press and hold the Power button in for around 10/15 seconds until the phone restarts.

 

2: Download the Standalone version of Google contacts,

 

https://play.google.com/store/apps/details?id=com.google.android.contacts&hl=en_GB

 

If a Red dot appears in the top left there's some Tips and Trick and can clean up/merge contacts to make sure they aren't corrupted.

 

 

HTH :)

 

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5 Posts

09-09-2020

GB

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Re:Contact list gone after update

2020-09-14, 11:44 AM

neither works!

 

the app you suggested is the same I have, I uninstalled and installed it again...and nothing...

 

not sure whats going on!

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10448 Posts

03-05-2018

US

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Re:Contact list gone after update

2020-09-15, 13:08 PM

Hi VL81,

 

Let me help you with this. While in the contact app, tap on the menu button (3 lines on top left), does it show a number next to contacts at the top, if so tap on that. Do they show up then?

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

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Re:Contact list gone after update

2020-09-15, 16:57 PM

no it doesn't, but the contacts are there when I open my gmail. And they appear in whatsapp.

 

Thanks

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Re:Contact list gone after update

2020-09-16, 14:31 PM

Hi VL81,

 

This is really strange. If you have an access to a PC, can you please check if you can see your contacts here? The only thing I could think of right now is to do a factory data reset to scratch it and star over. But let me know, I'll see what else we can try. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

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Re:Contact list gone after update

2020-09-16, 14:32 PM

yes they are in there....

 

not sure what's going on. this happened after the update to Android 10

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2582 Posts

02-11-2016

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  • Message 8 of 9

Re:Contact list gone after update

2020-09-17, 14:26 PM

@ VL81 wrote:
 

 

yes they are in there....

 

not sure what's going on. this happened after the update to Android 10

 

Yeah, this is very mind-boggling. If this was purely related to Android 10 we'd likely be seeing more complaints/reports of it. There has to be another puzzle piece that we're missing here. At this point, I'd say let's backup your contacts from the website. Then remove your Google account from the phone and add it again. 

 

To backup from the website. 

Go to contacts.google.com

Click on export on the left hand side. Save somewhere local on your computer. The format shouldn't really matter. We're only backing up in case we lose something during our troubleshooting. That way we have them backed up and can restore them.

 

On the phone

Go to Settings > Accounts > Tap on your Google Account > Tap on Remove account > Tap on Remove account once again

Reboot the phone

Once you get back to your homescreen after the reboot go to Settings > Account > Add account. Add your Google account back and allow it to sync.

 

Let me know if your contacts show back up.

 

-Tom

 



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5 Posts

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  • Message 9 of 9

Re:Contact list gone after update

2020-09-22, 15:04 PM

no they don't! 

 

Now they have disappeared from whatsapp too...just gone!

 

 

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