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6 Posts

11-30-2016

US

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Demonstration of G7 Power wifi disconnecting and reconnecting continually

2020-03-12, 3:41 AM
https://photos.app.goo.gl/5hZD9myvF4fWvwMU9 -- Lenovo support, please review this photo album for a demonstration of the wifi issue. If you do not believe us, this is the only way to can think of to show you. If we cannot have a response to this, I will be contacting the phone carrier who sold it to me as well as the consumer protection office. We have defective products and need answers. I paid $200 for this device in January 2020 and this is not acceptable.
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45 Posts

08-06-2019

US

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Re:Demonstration of G7 Power wifi disconnecting and reconnecting continually

2020-03-12, 4:49 AM

See if these tips help

 

  1. Boot your phone into Safe Mode and see if the problem duplicates itself. If it doesn’t then a 3rd party app could be the cause of your problem.
  2. Perform a Network Reset. Go to Settings> System> Reset Options> Reset Wifi, Mobile Data & Bluetooth.
  3. Test your device to see if the Wifi disconnection occurs on both the 2.4Ghz and 5Ghz bands. Keep in mind that the 5Ghz band has a shorter range and may cause sporadic disconnections as well.
  4. Perform a reset on your Wifi modem or router. Do your other smart devices experience Wifi disconnection on your home network?
  5. As a last resort, perform a Factory Reset. If this doesn’t fix the problem, contact Motorola about their manufacturer’s warranty.
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6 Posts

11-30-2016

US

11 Signins

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  • Posts: 6
  • Registered: ‎11-30-2016
  • Location: US
  • Views: 22
  • Message 3 of 4

Re:Demonstration of G7 Power wifi disconnecting and reconnecting continually

2020-03-12, 17:05 PM

Many of us have gone through all of these steps.  I have also, including doing a factory reset.

 

The problem is, many get a replacement phone, only to have it do the same thing.

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6 Posts

11-30-2016

US

11 Signins

22 Page Views

  • Posts: 6
  • Registered: ‎11-30-2016
  • Location: US
  • Views: 22
  • Message 4 of 4

Re:Demonstration of G7 Power wifi disconnecting and reconnecting continually

2020-03-16, 15:08 PM

EDIT - FOUND RESOLUTION!

 

My WiFi is set with the same SSID on both 2.4 and 5.8 GHz channels.  I wondered if the phone was hopping back and forth between frequencies.  I separated the 2 frequencies into SSIDs with different names.  The phone stays connected to 2.4GHz and has not dropped since.  I have not tried it on the 5.8GHz SSID, but no matter.  I will keep the names/frequencies separated out.

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