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Do not disturb not working

2020-01-18, 11:15 AM

I have had my Moto G7 Power for a couple of weeks but cannot get the flip for DND to work. I've tried several of the suggested solutions online like clear cache on Moto, reboot to Safe Mode (it still didn't work).

 

I really need this function - any ideas please?

Solved! See the solution
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1794 Posts

10-16-2018

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  • Message 2 of 14

Re: Do not disturb not working

2020-01-18, 12:31 PM

 wrote:

I have had my Moto G7 Power for a couple of weeks but cannot get the flip for DND to work. I've tried several of the suggested solutions online like clear cache on Moto, reboot to Safe Mode (it still didn't work).

 

I really need this function - any ideas please?


Have you tried a,"Soft Reset" e.g hold the power button in until the phone restarts. This emulates taking the Battery out and can help sometimes. :)

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  • Message 3 of 14

Re: Do not disturb not working

2020-01-18, 13:08 PM
Thanks for your response. I've managed to get it working except the facility to vibrate when it's set. Worst case I'll just have to take it on trust!!

Many thanks for your help
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  • Message 4 of 14

Re: Do not disturb not working

2020-01-28, 19:44 PM
Is the vibration option on?
Moto > Moto Action > Flip for DND > Settings

If it is, you can check whether you disabled vibrations in a global way. There are 2 settings, one is in the advanced part of Sounds, in the Settings app. The other is within the Acessibillity options, also inside the Settings app.
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  • Message 5 of 14

Re: Do not disturb not working

2020-01-30, 14:43 PM

Hi

I have checked all the vibrate options and they are all on. Do you have any further ideas please?

 

Many thanks

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  • Message 6 of 14

Re: Do not disturb not working

2020-01-30, 14:48 PM
Yep. Turn the Flip for DND vibration option OFF and then ON again.
If that doesn't do the trick, go to Moto Help and do a HW test to see if your proximity sensor is working (it's a sensor close to your selfie camera).

If all fails, uninstall Moto Actions updates and turn Flip for DND ON.
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  • Message 7 of 14

Re: Do not disturb not working

2020-01-30, 14:55 PM

Thanks for the quick reply

 

I'm in Help and have selected Hardware Issues but I'm not sure which of the options is appropriate to do the check you suggest?

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  • Message 8 of 14

Re: Do not disturb not working

2020-01-30, 14:58 PM
For me it's called Proximity Sensor.
Has a device with a hand covering it as the icon.

It's meant to test if your device can recognize if there are objects blocking the screen.
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  • Message 9 of 14

Re: Do not disturb not working

2020-01-30, 15:04 PM

Well, I don't have any such icon and I've even tried searching for Proximity Sensor and all I get is a diagram showing me where it's located.

 

Any other ideas on how I check if it's working?

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  • Message 10 of 14

Re: Do not disturb not working

2020-01-30, 15:07 PM
When you make a call does the screen go dark as soon as you press dial? If not, does it turn off when you put it on your ear?
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