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03-26-2020

DK

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Dualshock using remote play ps4 on motorola g7 plus

2020-03-26, 19:38 PM
I can't use my dualshock 4 on my motorola g7 plus. It should work on android 10. But can't get it to work. It works on a Samsung s9. Anyone know what the problem could be ?
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8634 Posts

03-05-2018

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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-03-26, 21:11 PM

Hi Kurthansendk,

 

This is interesting. Can you share more details how it's not working? Any error messages? I'd like to start off with that details. I'll ask around. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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DK

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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-09, 11:03 AM
It just says that dualshock 4 doesn't work on this device. But it should work??
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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-11, 19:23 PM

Hi Kurthansendk,

 

May I know how are you connecting to it, is it via OTG/Bluetooth? Also, can you please share more details how it is not working? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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05-12-2020

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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-12, 12:34 PM
The same thing happens with me, when I connect it with Bluetooth it says the controller is not compatible with this device.
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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-12, 16:24 PM

Hi Saif1109,

 

Thanks for reporting here. Are you also using Moto G7 Plus? I will ask around so we can have further help with this. Have you tried connecting to it using OTG cable?

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-12, 17:31 PM
That's not how you should do it. It works through bluetooth. It works on all the phones i have tried it on, except my motorola g7 plus. It's a new feature sony made with the release of android 10.
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Re:Dualshock using remote play ps4 on motorola g7 plus

2020-05-13, 15:13 PM

Hi,

 

We'd like to further investigate this. Can you please generate a bug report and send it to me?

 

Bluetooth Bug Report:
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive
9. Open the File Manager app on your phone and tap on Local on the top right. Browse to internal.
10. Upload the btsnoop_hci.log to your Google Drive as well
11. Share the link to the BugReport and btsnoop_hci.log via a private message.
12. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
13. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off

 

Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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