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02-24-2020

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Earphone jack not working

2020-02-24, 11:27 AM
Yesterday I was able to plug in my earphones and the worked fine, this morning my phone doesn't register that there in and won't work
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8752 Posts

03-05-2018

US

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Re:Earphone jack not working

2020-02-24, 13:37 PM

Hi ThoastyGhoasty,

 

Thank you for posting. I would first suggest testing your headset/earphones in the Device Help app > Device diagnosis > Hardware Test > Audio Connection. Let me know the results. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-24-2020

GB

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Re:Earphone jack not working

2020-02-24, 22:30 PM
Thank you, I have tried this and it told me to get in contact with you
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8752 Posts

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US

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  • Posts: 8752
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Re:Earphone jack not working

2020-02-25, 20:28 PM

Hi ThoastyGhoasty,

 

 

I'd like to confirm, when the headset is plugged in to your phone and you play music, does the sound comes out from the speaker or there's no sound at all? May I know what's the type of headset jack are you using (2 ringed/3 ringed)? 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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