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87 Posts

02-10-2017

PT

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G7 Plus - Issues with voice sound on calls

2019-03-28, 15:22 PM

Just bought recently a moto G7 Plus for a cousin. The phone is working great but he complained about some voice distortion (specially with treble levels) when you have high volume level set. If you descrease , sound it´s passable but sill not great.

 

Anyone reported this before? Is anyone experiencing the same?

 

Could Motorola fix this on a future update?

 

Thank you

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2 Posts

04-16-2019

BR

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Re: G7 Plus - Issues with voice sound on calls

2019-04-16, 19:29 PM
I'm having a similar problem. The sound quality in voice calls is very poor.

The sound is very low and disperses very much.

Does anyone have a solution?
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5 Posts

04-24-2019

IT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-24, 1:18 AM

hello, I have the same problem, very often bad audio quality of the calls, I have the phone for less than 10 days, already replaced by Amazon once for a hardware problem, this seems to me to be due to a bad connection, I hope that lenovo/motorola gives an answer , otherwise I will be forced to return the phone, and I would be sorry because it is very beautiful. but the problem is serious. sorry for my bad english.

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5 Posts

04-24-2019

IT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-25, 17:15 PM

Wrong post sorry

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5 Posts

04-24-2019

IT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-25, 17:16 PM

Hi, disabling the DOLBY AUDIO APP seems to improve the audio of the calls, can you also try it please? so I can get a feedback thanks a lot

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87 Posts

02-10-2017

PT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-25, 18:10 PM

Makes no sense to have to disable an app that makes all the difference in the world when listening to audio , to have better phone call quality.

 

You know its a bug , please fix on a future update.

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5 Posts

04-24-2019

IT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-25, 18:28 PM

I agree, but if deactivating it improves with our feedback Lenovo can fix the bug, try it costs us nothing, thanks

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87 Posts

02-10-2017

PT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-25, 21:20 PM

Just tried what you suggested and its the same. Doesn't work .... 

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5 Posts

04-24-2019

IT

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Re: G7 Plus - Issues with voice sound on calls

2019-04-26, 10:15 AM

 wrote:

Just tried what you suggested and its the same. Doesn't work .... 


Thank you.
I confirm, I also tried in safe mode by launching only the phone APP and the problem persists.
No one from motorola / lenovo answers?
I still have 2 weeks with amazon to return, I would be very sorry, because I like it a lot, but if there is no response I am not going to keep a phone with audio problems with phone calls

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6 Posts

08-28-2019

GB

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Re: G7 Plus - Issues with voice sound on calls

2019-08-30, 9:54 AM

@fanfoldpaper 

 

Hi did you manage to get your sound sorted? 

 

I'm having the same issue and inexplicably the call quality on our old Moto g6 is better than what we're getting on our new g7 plus! Both phones on same network.

 

Seems like we've bought a lemon!

 

 

 


 

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