Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

0 Posts

02-05-2020

US

0 Signins

0 Page Views

  • Posts: 0
  • Registered: ‎02-05-2020
  • Location: US
  • Views: 0
  • Message 1 of 4

G7 Power Bluetooth Constantly Disconnects and Reconnects from 2015 Toyota RAV4

2020-02-05, 15:53 PM

 I have a new G7 Power that will not stay connected to my 2015 Toyota RAV4. It will connect initially, but quickly goes into an infinite cyle of connecting and disconnecting. The audio system is the Entune Premium Audio with Navigation & App Suite, and worked very well with my Samsung S5 that I had previously.

Reply
Options

8629 Posts

03-05-2018

US

1021 Signins

135342 Page Views

  • Posts: 8629
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135342
  • Message 2 of 4

Re: G7 Power Bluetooth Constantly Disconnects and Reconnects from 2015 Toyota RAV4

2020-02-05, 22:06 PM

Hi roc3,

 

Let's first try unpairing all Bluetooth devices paired with your car and with your phone. Go to Settings > Connected Devices > Tap on each device names > Forget/Unpair. Do the same with your car's system. Make sure no other BT devices connected with your car and your phone. Once done, establish the connection again and observe if there's any improvement. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

0 Posts

02-05-2020

US

0 Signins

0 Page Views

  • Posts: 0
  • Registered: ‎02-05-2020
  • Location: US
  • Views: 0
  • Message 3 of 4

Re: G7 Power Bluetooth Constantly Disconnects and Reconnects from 2015 Toyota RAV4

2020-02-06, 12:24 PM

I have disconnected all Bluetooth connections on both devices with no change.

Reply
Options

8629 Posts

03-05-2018

US

1021 Signins

135342 Page Views

  • Posts: 8629
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135342
  • Message 4 of 4

Re: G7 Power Bluetooth Constantly Disconnects and Reconnects from 2015 Toyota RAV4

2020-02-07, 14:50 PM

Hi roc3,

 

Thanks for trying. At this point, can you please send me a bug report when it happened? 

 

Bluetooth Bug Report:
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive
9. Open the File Manager app on your phone and tap on Local on the top right. Browse to internal.
10. Upload the btsnoop_hci.log to your Google Drive as well
11. Share the link to the BugReport and btsnoop_hci.log on the forums via a private message.
12. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
13. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off

 

Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save