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2 Posts

05-07-2019

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G7 Power call dropping

2019-05-22, 16:41 PM

I have had a Motog7 power for 2 months and for at least the last 1 1/2 months it consistently drops my calls and has low signal strength. Sometimes this happens 30 seconds into a call, sometimes 3 minutes.  My family members and I have always had Motog phones and never had a problem until this phone.  We sent in an error report with no response.  I'd return it but it was too late.  I can't use my phone for calling which makes it worthless.  Is there any solution to this problem?

 

-Edit: Moved to community;corrected the topic - Rich

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8739 Posts

03-05-2018

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Re: G7 Power call dropping

2019-05-24, 15:39 PM

Hi SLE,

 

Thanks for posting. Please update your profile with the current phone, carrier and serial number -- this will help me investigate. See here for the instruction. Also, can you please confirm your location and environment? 

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

05-26-2019

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  • Message 3 of 22

Re: G7 Power call dropping...same problem

2019-05-26, 18:35 PM

Just bought the G7 Power 3 days ago.  Dropping calls, losing bluetooth connection, and poor microphone...people can't hear me on the other end of the line. I'm on T-mobile/metropcs.  I had a 2 year old cheapy LG Aristo 2 and it held calls better.  Just found out it doesn't like to send pics in texts either.  Either it just says downloading and never get the pic, or takes several minutes to download.  and Yes I have the APN settings correct.  Also when on speaker, the person on the other end intermittenly can't hear me until I switch the speakerphone off.  Now I've totally lost the microphone.  This is the worst phone experience I have had in 20 years. Just got off the phone with MetroPCS tech support, end result, they told me to take the phone back to the retailer.  Now lets see how that goes .....yup.

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2 Posts

05-07-2019

US

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  • Message 4 of 22

Re: G7 Power call dropping

2019-05-30, 15:40 PM

I updated my profile.  I am in Wisconsin and the call dropping has been in my home.  It may happen other places but I pretty much quit calling on to prevent anger/trouble with the call being dropped.  I forgot to mention that it does not connect with Bluetooth in my car.  The setting is on and it says it is paired with my vehicle.

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1 Posts

08-16-2019

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  • Message 5 of 22

Re: G7 Power call dropping

2019-08-16, 18:37 PM

I have moto g7 power for last 1.5 months.

 

1.  Many calls are dropping in the middle.

2.  Signal keeps switching from no signal, 3G and LTE.

2.  Many complain that directly going to VM and i dont even notice missed calls.

3.  There is significant noise during calls.

5.  Taking time to connect to calls.

 

Not at all Happy with the purchase except Battery. 

I used the same service provider on Note 4, never faced above issues. looking after immediate help to resolve these issues. 

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8739 Posts

03-05-2018

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  • Message 6 of 22

Re: G7 Power call dropping

2019-08-22, 18:26 PM

Hi mvssr75,

 

That's odd. Can you please update your profile with the information mentioned above? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

10-16-2019

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  • Message 7 of 22

Re: G7 Power call dropping

2019-10-16, 20:46 PM

Hello Rich, I wanted to share a similar story. I've had my Moto G7 power for about 4 months and started noticing dropped calls early on. It has gotten significantly worse in the past month or so, to the point where I am avoiding using the phone for important phone calls as much as possible. The phone is factory unlocked and I am on Cricket. I would appreciate any assistance you can offer. I have updated my profile with IMEI info for my phone. Thanks!

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8739 Posts

03-05-2018

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  • Message 8 of 22

Re: G7 Power call dropping

2019-10-17, 18:23 PM

Hi micsquid,

 

Thanks for posting on this thread. Can you please confirm, does it happen on VOLTE calls and/or regular phone calls? How often do you experience the drop calls? 

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

10-18-2019

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  • Message 9 of 22

Re: G7 Power call dropping

2019-10-18, 20:18 PM

I'm having this problem, too.  Just bought my phone in the last couple of weeks. Very frustrating , as my MotoG5 did not have this problem.

 

I bought this phone because CNET recommended it again. My daughter needs a new phone and I think I'll look elsewhere. Her G5 started failing at the same time mine did, even though mine was older. Coincidence? Or does Motorola have a certain date of planned obsolescence built in?

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3 Posts

06-11-2019

BG

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  • Message 10 of 22

Re: G7 Power call dropping

2019-10-22, 8:36 AM

I also have the same problem, I use two SIM cards and a 32GB sd card. I swapped the card places, tried with only one card, with other cards, and finally removed the sd card and for almost a month I had no problem interrupting the calls.

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