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09-11-2019

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G7 Power keeps freezing for about 10-15 seconds???

2021-09-14, 17:22 PM

As the title states...my wife and I both purchased unlocked G Powers' as an upgrade to our old G6's.  About a month ago both started randomly freezing for 10-15 seconds....cant do anything....then it will be ok.  I tried the "restart in safe mode" thing and am still laggy with stutters.  Does anyone else have this issue?  System is up to date.

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8431 Posts

07-06-2017

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Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-16, 16:50 PM

@ BIGGHAUS wrote:

I sent you my IMEI in a PM to you.....do you happen to have an update?

 

 

Hi,

 

Thank you! I was investigating, and I found some apps crashing on the device. Smart Things, Township, Espn score, Microsoft.office.outlook. You can try to uninstall them one by one and see if you don't have the issue.

 

Kevin

Motorola Support.



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5275 Posts

10-05-2016

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  • Message 2 of 8

Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-14, 19:58 PM

Hi @ BIGGHAUS,

 

Sorry to know that both of your phones are laggy. We'll try our best to help. For us to further assist you, we'll ask you some questions.
 
Can you tell us where did you purchase them?
Are there SD cards inserted on the phone?
Does stuttering occur while you are in different applications?
Can you replicate this concern and take a sample video showing how it stutters?

 

Also, we moved your post to the Moto G7 Power community as you originally posted in the moto g power (2021) community.

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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5 Posts

09-11-2019

United States of America

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Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-14, 20:09 PM
Both were purchased on Amazon. There are SD cards inserted in both phones, however the card was just recently installed in my wife so it was happening with the cards both in and out of the device. The stuttering happens in all apps....it doesn't matter which is open at the time, and it happens randomly, so it will be next to impossible to replicate the stutter and get a video of it (ie-I can attempt to type something in Google Chrome or in a text and the cursor will keep blinking, but nothing will actually type. Then it will all of a sudden type what I pressed on while frozen). Can I provide you with the IMEI's so you can check them out?
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8431 Posts

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  • Message 4 of 8

Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-15, 14:54 PM

@ BIGGHAUS wrote:

Both were purchased on Amazon. There are SD cards inserted in both phones, however the card was just recently installed in my wife so it was happening with the cards both in and out of the device. The stuttering happens in all apps....it doesn't matter which is open at the time, and it happens randomly, so it will be next to impossible to replicate the stutter and get a video of it (ie-I can attempt to type something in Google Chrome or in a text and the cursor will keep blinking, but nothing will actually type. Then it will all of a sudden type what I pressed on while frozen). Can I provide you with the IMEI's so you can check them out?

 

Hi,

 

I am more than happy to help you with the freezing screen issue. If you are not able to record a video, I can check the IMEI. It could be a third-party app.

Need help updating your profile? See here

 

Best Regards,

Kevin

Motorola Support



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5 Posts

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Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-15, 19:46 PM

I will send you the IMEI in a private message to you.  I am unable to take a video of it as it happens randomly.

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5 Posts

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Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-16, 16:11 PM
I sent you my IMEI in a PM to you.....do you happen to have an update?
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5 Posts

09-11-2019

United States of America

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  • Posts: 5
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  • Message 7 of 8

Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-16, 16:12 PM

I sent you my IMEI in a PM to you.....do you happen to have an update?

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8431 Posts

07-06-2017

United States of America

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  • Message 8 of 8

Re:G7 Power keeps freezing for about 10-15 seconds???

2021-09-16, 16:50 PM

@ BIGGHAUS wrote:

I sent you my IMEI in a PM to you.....do you happen to have an update?

 

 

Hi,

 

Thank you! I was investigating, and I found some apps crashing on the device. Smart Things, Township, Espn score, Microsoft.office.outlook. You can try to uninstall them one by one and see if you don't have the issue.

 

Kevin

Motorola Support.



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