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4 Posts

10-05-2020

Saudi Arabia

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G7 XT1962-1 Charging port & board part how to order?

2020-10-05, 11:59 AM

Hi,

Looks like my charging port has gone bad. I was able to check and confirm that while my battery is working fine and charging ( I removed the battery and check it, I do self repair at home) I think the charging board needs to be replaced. Any idea, how I can order for Saudi Arabia for my Moto G7 (XT1962-1)

 

Thanks

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14293 Posts

03-05-2018

United States of America

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Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-05, 13:38 PM

Hi polyandrer,

 

Thank you for posting. Have you tried checking with service center? Kindly see here. Please contact them first to confirm availability. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

10-05-2020

Saudi Arabia

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Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-06, 4:55 AM
Yes I did check with the local agency and they dont seem to have it. Is there any other way I can order the part myself?
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14293 Posts

03-05-2018

United States of America

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Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-06, 15:29 PM

Hi polyandrer,

 

I would suggest having the device repaired in authorized service center, but if you want it get it done yourself and we don't have available parts when you called, you can check with third-party repair center or local store. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

10-05-2020

Saudi Arabia

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Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-06, 17:36 PM
I would also prefer to go to an authorised service center. Unfortunately, I stay in a remote town and when I spoke to the service center they weren't very helpful. Local store only have the charging board for G7 Power and G7 Play and not for G7. Hence thought of reaching out to you for support. I really hope that you can help me here by sending in the part. If that is not possible, can you tell me if the board of G7 Power or G7 play would be compatible with G7?
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14293 Posts

03-05-2018

United States of America

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  • Message 6 of 8

Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-06, 20:26 PM

Hi polyandrer,

 

I understand, let me see what I can do regarding this. I'll let you know. Please bear with me.Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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51 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

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Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-07, 14:31 PM

Hi @polyandrer !

 

 

I sent you a private message. Would you mind checking it?

 

 

Thanks,

 

- Marta

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4 Posts

10-05-2020

Saudi Arabia

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  • Posts: 4
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  • Message 8 of 8

Re:G7 XT1962-1 Charging port & board part how to order?

2020-10-07, 19:41 PM

Thanks @MotoMarta,

 

I just replied. Thank you so much for the support you and the team is providing. 

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