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2 Posts

04-06-2021

United States of America

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G7 call dropping

2021-04-06, 16:39 PM

I have a Moto g7 and having all of the same issues the others have had since summer 2020, is there a fix?  I will have full service bars then without moving the call is either dropped and I have no service or the call gets spotty. I have never had this issue in my house with any other phone.

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13579 Posts

03-05-2018

United States of America

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  • Posts: 13579
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  • Message 2 of 4

Re:G7 call dropping

2021-04-07, 13:31 PM

Hi NiniHan

 

Sorry to hear that. Were these regular phone calls, VOLTE/4G calls, Wi-Fi calling? Also, have you reached out to your carrier? May I know what they have suggested you? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

04-06-2021

United States of America

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎04-06-2021
  • Location: United States of America
  • Views: 15
  • Message 3 of 4

Re:G7 call dropping

2021-04-07, 14:34 PM

They are regular calls. My carrier is Straight Talk they said there was nothing they could do because my phone is old (I have had it for almost 2 years, had other phones for longer and this wasn't an issue) or I could try to completely reset my phone which I don't like the thought of doing. 

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13579 Posts

03-05-2018

United States of America

1280 Signins

173865 Page Views

  • Posts: 13579
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 173865
  • Message 4 of 4

Re:G7 call dropping

2021-04-08, 14:30 PM

Hi NiniHan

 

Let me further check this. Please update your forum profile with the current IMEI or Serial number from your device and let us know if we can look at some things from our end as well. See here for the instruction. Also, have you tried using a different SIM card just to test if you'll encounter the same behavior? If you're using a phone case, I would suggest removing it as it may affect the signal of the phone. 

 

Best regards,
Rich
Motorola-Lenovo Support



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