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03-12-2019

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G7 on VZW - unable to send MMS

2019-03-12, 23:47 PM

I have a G7 on VZW. I am unable to send mms. I have reset the APN and restarted to my phone. I have tried to enter the APN I for man7ally, but it’s all greed out. Motorola said VZW needs to turn on the mms on their end. VZW said the mms is turned on. The phone is unlocked and I bought it from Best Buy. I am on day 13 of the 14 day return.

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03-11-2019

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Re: G7 on VZW - unable to send MMS

2019-03-13, 14:40 PM

Hi Pookanator,

 

Since you are on your last day on the return period it would be hard for us to troubleshoot your device. We can suggest to go to try using another SIM Card. You can go to a Verizon store and test another SIM card, they should be able to provide you one. If that does not work then we suggest that you contact Best Buy and process a return. 

 

Best regards,
Zeke
Motorola Forums Support



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Re: G7 on VZW - unable to send MMS

2019-03-14, 2:06 AM

I appreciate it. I decided to keep my Motorola G7. 

 

I have narrowed it down to an issue involving sending pix thru the camera app. The pix go to the recipients the Google Drive. 

 

 

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2950 Posts

02-11-2016

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Re: G7 on VZW - unable to send MMS

2019-03-14, 13:09 PM

 wrote:

I appreciate it. I decided to keep my Motorola G7. 

 

I have narrowed it down to an issue involving sending pix thru the camera app. The pix go to the recipients the Google Drive. 

 

 


Let's try a couple of things. First, what messaging app are you using (Google Messages, Verizon Messages, or another 3rd party messaging app? Second, Can you go to the messaging app you're using and attach a picture from there and send it to someone? 

 

-Tom



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Re: G7 on VZW - unable to send MMS

2019-03-18, 12:32 PM

I can take a pic, save it then send it using the Android 9 default messenging app.

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Re: G7 on VZW - unable to send MMS

2019-03-18, 12:47 PM

 wrote:

I can take a pic, save it then send it using the Android 9 default messenging app.


Ok, that's good.  I apologize that I might not fully understand what you're reporting. Please give me the exact steps where you think something isn't working correctly? 

 

-Tom



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Re: G7 on VZW - unable to send MMS

2019-03-18, 13:29 PM

1. Open camera app

2. Take photo

3. Preview photo from camera

4. Click on the share button and contact menu opens

5. Select receipient 

6. Send

 

photo does not arrive at destination

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Re: G7 on VZW - unable to send MMS

2019-03-18, 13:42 PM

 wrote:

1. Open camera app

2. Take photo

3. Preview photo from camera

4. Click on the share button and contact menu opens

5. Select receipient 

6. Send

 

photo does not arrive at destination


Ah, I understand now. Yeah, it's a bit confusing with the Google Photos stuff. When you select a contact from that top row it's sharing an album/photo to that user via Google Photos. Use the bottom row and select Messages and then the contact you want to send it to.

 

-Tom 



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