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5 Posts

04-03-2021

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G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-03, 5:36 AM

I can’t turn on WiFi calling on my new G7 plus phone. It is always on “ Enabling “. I have tried everything I can do. This problem couldn’t be solved. I changed my SIM card to Moto X4. It doesn’t have any problem on WiFi X4.

Does anyone else has this issue ? May anyone can help me to solve this ? Thank you. 

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13038 Posts

03-05-2018

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  • Message 2 of 11

Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-05, 12:49 PM

Hi Momoco

 

I will be glad to help you with this. It would be great if you could tell me a bit more about it. First, may I know what's your carrier and have you contacted them? And just to avoid providing you things you've tried already, can you please share what have you done so far? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

04-06-2021

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Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 3:00 AM

I've had the same problem ever since I got my Moto G7. Carrier=T-mobile. Unlocked phone purchased on Amazon. Motorola support claims the Moto G7 supports WiFi calling. T-Mobile claims they only support it on the Moto G7 Power, and besides, because  I did not buy the phone from them, I am out of luck - they are not able to help.  Is there some feature that needs to be unlocked on this phone using some magic sequence of keystrokes? Or a different, localized version of firmware that I can flash into the phone?

 

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5 Posts

04-03-2021

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Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 4:33 AM

Hi. Thanks for helping me. My carrier is CTExcel. I contacted them, the carrier supports WiFi Calling. And my other number from the same carrier which is used in Moto X4  doesn’t have any problem in WiFi Calling. 
I chatted with “Moto Support “ on Facebook messenger, s/he told me to perform reset app preferences on phone. It didn’t work. Then they told me I need to be connected to the level  2 support for further troubleshooting.

This is an Unlocked phone purchased on Amazon.

Thank you.

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5 Posts

04-03-2021

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  • Message 5 of 11

Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 4:51 AM
I purchased the phone from Amazon,too!
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13038 Posts

03-05-2018

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  • Message 6 of 11

Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 13:09 PM

Hi Momoco EngYB

 

Thanks for the details. Please update your forum profile with the current IMEI or Serial number from your device and let us know if we can look at some things from our end as well. See here for the instruction.

 

Best regards,
Rich
Motorola-Lenovo Support



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5 Posts

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Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 19:57 PM

Hi. I updated my forum profile. Thank you.

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2 Posts

04-06-2021

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Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-06, 20:13 PM

Hi Rich,

Thank you for looking into this. My profile is updated. I should add that I already tried a couple of times to reset to factory settings, and also flashed the firmware using the Lenovo Rescue and Update tool. None of this helped solve this problem

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13038 Posts

03-05-2018

United States of America

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  • Message 9 of 11

Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-07, 14:12 PM

Hi EngYB Momoco

 

Can you please confirm if WiFi calling has never worked before? Also, can you please try this enabling the mobile data always on feature in the developer settings? 

 

1. Enable Developer options a. Settings > About Phone > Tap on Build number 7 times > enter PIN/Password

2. Go into Developer options a. Settings > System > Advanced > Developer Options > Toggle on Mobile Data Always Active

 

See if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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5 Posts

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  • Message 10 of 11

Re:G7 plus WiFi calling always stuck on ‘Enabling’

2021-04-07, 21:40 PM

Hi, Rich.

 

Thanks for helping us. It is still in “ Enabling “ after I followed the steps you showed  to me. 

The WiFi Calling has never worked on this phone before.

 

Best regards!

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