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G7 plus: lines/stripes in dark areas of photos

2019-06-18, 10:41 AM

Hello,

I recently discovered, that all photos I took have lines in the darker areas. Often it isn't extremely obvious, but those fotos are useless.

 

This occurs in jpg and in the RAW-Files.

Is the camera defect, or is it just not the right phone for photos?

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10 Posts

06-18-2019

PL

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-18, 20:51 PM
 
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9244 Posts

03-05-2018

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-20, 20:00 PM

Hi Timbosteron,

 

Thanks for the sample photos. Are you also using the stock camera app (Moto Camera)?

 

Hi DziamDziak,

 

Can you share us a sample photo? Also, please make sure the app is up to date in Play Store, just search Moto Camera. 

 

 

Best regards,
Rich
Motorola-Lenovo Support



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14 Posts

04-03-2019

DE

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-21, 8:38 AM

 wrote:

Hi Timbosteron,

 

Thanks for the sample photos. Are you also using the stock camera app (Moto Camera)?

 


Yes, both photos where taken by the stock camera app (7.2.41.55-denali).

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1462 Posts

03-11-2019

US

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-21, 15:40 PM

Hi Timbosteron,

 

Does this happen also on 3rd party applications such as Facebook Camera or Instagram Camera? This could be a hardware issue and needs to be sent to a service center for repair. 

 

Best regards,
Zeke
Motorola Support


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10 Posts

06-18-2019

PL

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-21, 18:46 PM

Original photos from my moto:

 

1. You can see lines/stripes on the left in the trees and on the avenue

https://imgur.com/s1333q3

2. The same situation, but more visible on the asphalt

https://imgur.com/ozW4jq0

 

And I ask. What is going on?

 

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14 Posts

04-03-2019

DE

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-22, 7:57 AM

 wrote:

Hi Timbosteron,

 

Does this happen also on 3rd party applications such as Facebook Camera or Instagram Camera? This could be a hardware issue and needs to be sent to a service center for repair. 

 


Yes, it does. The following photo I took with the google camera (cropped to 100%):

 

The next one I took with ProShot:

 

 

And here is a part of a RAW-File (this one I took in landscape-mode, so the lines are horizontal now):

 

 

 

 

 

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1462 Posts

03-11-2019

US

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-24, 11:55 AM

Hi Timbosteron,

 

Since it happens on other 3rd party camera applications, I would suggest sending it to a service center for repair.

 

Best regards,
Zeke
Motorola Support

 

 


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14 Posts

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DE

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-24, 13:38 PM

Thanks for your reply, I'll contact the support.

 

Best regards,

-Tim

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9244 Posts

03-05-2018

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Re: G7 plus: lines/stripes in dark areas of photos

2019-06-25, 18:54 PM

Hi DziamDziak,

 

Does it also happen when using a third-party camera app? 

 

Best regards,
Rich
Motorola-Lenovo Support



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