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10 Posts

06-18-2019

PL

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  • Message 11 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-06-25, 19:11 PM
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10 Posts

06-18-2019

PL

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  • Message 12 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-04, 14:57 PM

Hello Timbosteron,

Did you contact the support?

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15 Posts

04-03-2019

DE

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  • Message 13 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-04, 17:11 PM

 wrote:

Hello Timbosteron,

Did you contact the support?


Hi,

yes I did. They told me to send it in with a detailed error discription, which I did. Since then the status says "device received". So I think I have to wait.

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15 Posts

04-03-2019

DE

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  • Message 14 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-10, 7:29 AM

 wrote:

Hello Timbosteron,

Did you contact the support?


So the repairing status now says: "We were able to reproduce the error pattern and have repaired the device accordingly. We have re-aligned or replaced various components. The final full function test was passed."

I hope I'll have my phone back in a few days and I'll report if it works fine now.
 

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  • Message 15 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-15, 12:22 PM

Just got my phone back. Still the same error. :smileyfrustrated:

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2529 Posts

03-11-2019

US

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  • Message 16 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-15, 14:18 PM

Hi Timbosteron,

 

Are you talking about the picture quality in the dark areas of photos? If yes, send us another picture.

 

Regards,

Zeke 



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10 Posts

06-18-2019

PL

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  • Message 17 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-15, 14:51 PM

I want to be wrong, but I think all Moto G7 Plus have the same problem. That's why repair at the service center didn't help. I watched a lot of reviews of this smartphone. There were stripes (banding noise) on everyone.

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04-03-2019

DE

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  • Message 18 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-15, 16:53 PM

 wrote:

I want to be wrong, but I think all Moto G7 Plus have the same problem. That's why repair at the service center didn't help. I watched a lot of reviews of this smartphone. There were stripes (banding noise) on everyone.


If that's right, it would be a shame that they lied about the repair.

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04-03-2019

DE

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  • Message 19 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-15, 17:00 PM

 wrote:

Hi Timbosteron,

 

Are you talking about the picture quality in the dark areas of photos? If yes, send us another picture.

 

Regards,

Zeke 


It's the same as in the pictures I already sent. But ok. I just went outside and took one.

 

I know that it's hard to see on the orininal size, but they are simply there and ruining a lot of photos. 

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  • Message 20 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-17, 16:00 PM

Hi Timbosteron and DziamDziak,


Thank you for providing the pictures. We have already escalated the case to our team for further investigation and they would like some additional information. Can you send have the photos as an attachment instead of embedding them? We also like to know what the environment is like when taking photos? Have you also used flash? And what mode are you using when taking the photos?

 

Best Regards,

Zeke 

Motorola Support

 

 



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