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15 Posts

04-03-2019

DE

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  • Message 21 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-17, 18:50 PM

Sure. I just went outside and took a few pictures. I named after HDR/flash/on/off...

It's just the normal foto mode, when I start the camera.

 

edit: the maximum file size for attachments seems to be 10 MB. Not enough for a zip with different examples. 

I uploaded some on my Onedrive from where you should be able to download them in a zip-file:

https://1drv.ms/f/s!AnzA84GwB9aXoeowapMKequHa9Et-Q

 

I hope this works for you.

 

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2479 Posts

03-11-2019

US

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  • Message 22 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-17, 19:49 PM

Hi Timbosteron,

 

Thank you. I have already forward the link you provided. We will let you know once we got an update from our team.

 

Best regards,
Zeke
Motorola Support

 

 



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10 Posts

06-18-2019

PL

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  • Message 23 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-18, 18:24 PM

Hello,

some original photos from my moto here:

https://photos.app.goo.gl/bAExWKV8JeDUeX3h9

 

some photos from another user G7 Plus:

https://photos.app.goo.gl/TZN5KCGLDQYYdGqZ8

 

You can see banding noise on every photo. Especially on dark areas like grass, water. If somebody can`t see this stripes, please just top up brightness, there are everywhere... The situation is worse when I use third party camera app E.g. Google Camera. Stripes are more visable.

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15 Posts

04-03-2019

DE

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  • Message 24 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-07-18, 19:44 PM

 


 wrote:

Hello,

some original photos from my moto here:

https://photos.app.goo.gl/bAExWKV8JeDUeX3h9

 

some photos from another user G7 Plus:

https://photos.app.goo.gl/TZN5KCGLDQYYdGqZ8

 

You can see banding noise on every photo. Especially on dark areas like grass, water. If somebody can`t see this stripes, please just top up brightness, there are everywhere... The situation is worse when I use third party camera app E.g. Google Camera. Stripes are more visable.


Those are perfect examples. 

A lot of people just take pictures and look at them at their phones without doing anything more with them. But if you want to use your photos for anything else and start to edit them, this banding just ruins the photo. 

Here are some more examples (cropped but not enlarged), full pictures in links below:

 

 

 

 

 

 

 

 

 

 

https://1drv.ms/f/s!AnzA84GwB9aXoesKlRtN9QcjCgjDJg

 

I know that some of them are made with difficult lightning, but nevertheless.

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10 Posts

06-18-2019

PL

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  • Message 25 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-09-17, 16:27 PM

I was angry because of the horizontal noise in the pictures. I gave the phone to the service center with the defect described. After 14 days I picked up the phone. The camera has been replaced. The defect still occurs. Probably the problem of all Moto G7 Plus. Check the review: https://www.dxomark.com/motorola-moto-g7-plus-camera-review/

 

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11427 Posts

03-05-2018

US

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  • Message 26 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-09-19, 20:48 PM

Hi DziamDziak,

 

Thanks for reporting back. Can you share sample pictures taken by your repaired device?

 

Best regards,
Rich
Motorola-Lenovo Support



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10 Posts

06-18-2019

PL

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  • Message 27 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-09-20, 18:36 PM

Hello Rich,

bellow photos after service repair.

Service center replaced this parts:

DICUT,ADHS,Rio-H,Shim_LCD_back
MDL,CAMR,1.22um1.12um,16mp5mpOIS,RioH
MDL,CAMR,12M,RIO-H CMOS-MIPI,Sunny

 

 

 

I belive you can remove this horizontal/pattern noise by update camera software. Oneplus 6T using same camera sensor (Sony IMX 519), but make much better job with software - denoising and sharpening. Now...I don`t have moto G7 Plus. Again. I gave my smartphone to shop where I bought. I hope they give me the money back, becouse you can't fix camera.

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11427 Posts

03-05-2018

US

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  • Message 28 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2019-09-23, 20:17 PM

Hi DziamDziak,

 

I will raise this to the Camera team. Thanks for reporting back. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

05-17-2020

RU

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  • Message 29 of 46

Re: G7 plus: lines/stripes in dark areas of photos

2020-05-17, 9:05 AM
2020, May 17 The problem not fixed yet. Grate job!
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11427 Posts

03-05-2018

US

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  • Message 30 of 46

Re:G7 plus: lines/stripes in dark areas of photos

2020-05-18, 15:45 PM

Hi MotoG7+,

 

Thanks for posting on the thread. Unfortunately, our camera engineering team has not seen any inconsistency with the photos. I will pass your feedback along but we can't guarantee of any changes.

 

Best regards,
Rich
Motorola-Lenovo Support



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