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G7 won't download group texts from iphones

2020-03-19, 6:29 AM
When I get a group text from iPhone it does not download. When I touch download icon it spins and still does not download. Very frustrating. My settings say to automatically download group texts. What is the problem? I am able to get single text from iPhone.
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Re:G7 won't download group texts from iphones

2020-03-19, 16:00 PM

Hi Airwolf1980,

 

 

I'd like to confirm, were you using Iphone before? What messages application are you using? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:G7 won't download group texts from iphones

2020-03-20, 12:39 PM
No. My prior phone was lg v30. When someone using iPhone sends me a group text it won't download. A single text to just me from an iPhone works.
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Re:G7 won't download group texts from iphones

2020-03-23, 19:10 PM

Hi Airwolf1980,

 

Can you send and receive MMS/Picture messages?

 

I'd like to check your carrier. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:G7 won't download group texts from iphones

2020-03-26, 17:06 PM

Rich,

 

I have updated the data you asked for and you can use it to solve my issue.

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Re:G7 won't download group texts from iphones

2020-03-27, 12:41 PM

Hi Airwolf1980,

 

Thanks for updating your profile, you may try resetting your APN settings (Settings > Network & Internet > Mobile network > Advanced > Access Point Names > Tap the three dots in the top right corner > Reset to default). Can you also confirm my question above? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:G7 won't download group texts from iphones

2020-03-27, 16:15 PM

RYou can look at my check in data.  I reset APN.  Will check by testing a group text.

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Re:G7 won't download group texts from iphones

2020-03-27, 19:11 PM

Hi Airwolf1980,

 

I checked your data-check-in, it looks like you have a normal network signal strength. I wouldn't go farther than that as at this moment I'm not suspecting any apps that could cause what's happening. Please let me know how it goes after resetting the APN settings. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 



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Re:G7 won't download group texts from iphones

2020-03-28, 0:03 AM

I think resetting the APN did it.  Messages that wouldn't download have downloaded.  So if it happens again, I'll first reset the APN.  Thanks and hope the is the last of the problems.

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Re:G7 won't download group texts from iphones

2020-03-30, 12:51 PM

Hi Airwolf1980,

 

We're glad that works for you. If in case you need further help don't hesitate to post or look around the community for related topic. Thanks! :)

 

 

Best regards,
Rich
Motorola-Lenovo Support



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