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54 Posts

12-11-2015

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G7

2020-01-19, 22:48 PM

G7 not respoinding when asleep. Power button not working

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8752 Posts

03-05-2018

US

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Re: G7

2020-01-20, 20:14 PM

Hi Greg_Dodd,

 

I'd like to confirm, is it only not working when the phone is locked/idle mode? Make sure the power button isn't loosed and/or stuck. Let me know. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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54 Posts

12-11-2015

US

108 Signins

1832 Page Views

  • Posts: 54
  • Registered: ‎12-11-2015
  • Location: US
  • Views: 1832
  • Message 3 of 6

Re: G7

2020-01-20, 23:28 PM

Yes, happens when idle. Power button is fine, it just won't wake up the phone. Keeping the power button pushed for about 10 seconds will cause the phone to re-boot and then the phone works ok for a day or two and then it happens again (won't wake up). No added apps on the phone. Completely stock unlocked bought from Best Buy. Network is Verizon. This is my friend's phone. He has no Motorola forum account so I posted for him.

 

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8752 Posts

03-05-2018

US

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  • Posts: 8752
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  • Message 4 of 6

Re: G7

2020-01-21, 17:21 PM

Hi Greg_Dodd,

 

Thanks for your help. I guess my question is, when does it usually happen? Does it happen when there were apps opened or left in the background before locking the phone? It is important to reboot the phone at least within 48 hours to refresh the system and optimize its performance. Make sure he's not using any third-party lock screen apps. 

 

Best regards,
Rich
Motorola-Lenovo Support



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54 Posts

12-11-2015

US

108 Signins

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  • Posts: 54
  • Registered: ‎12-11-2015
  • Location: US
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  • Message 5 of 6

Re: G7

2020-01-21, 17:47 PM

No apps open. Will double check on any third party apps. Thank you.

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8752 Posts

03-05-2018

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  • Posts: 8752
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  • Message 6 of 6

Re: G7

2020-01-23, 19:27 PM

Sure, let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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