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24 Posts

11-30-2019

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Google Messages - NO Sound!

2019-11-30, 16:07 PM

Google Messages
SMS

-------------------------------
text message notification sound not working

outgoing sound never worked

incoming sound used to work

icon in notification panel works

 

Settings > Accessibility > Vibration > Ring & notification vibration > ON

Settings > Sound > Do Not Disturb > Messages, events, & reminders > Allow messages > From anyone

Settings > Sound > Default notification sound > SET

Messages > Settings > Notifications > ON

 

ALL Sound is enabled

Restarted in SAFE MODE

Still no notification sound or vibrate

 

I’m thinking an update messed this up

But Google will not talk to us mere mortals

 

-------------------------------
text message vibration always on

no way to turn off

 

can turn OFF vibration for everything else

-------------------------------

.end.

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Re: Google Messages - NO Sound!

2019-11-30, 20:10 PM

 wrote:

Google Messages
SMS

-------------------------------
text message notification sound not working

outgoing sound never worked

incoming sound used to work

icon in notification panel works

 

Settings > Accessibility > Vibration > Ring & notification vibration > ON

Settings > Sound > Do Not Disturb > Messages, events, & reminders > Allow messages > From anyone

Settings > Sound > Default notification sound > SET

Messages > Settings > Notifications > ON

 

ALL Sound is enabled

Restarted in SAFE MODE

Still no notification sound or vibrate

 

I’m thinking an update messed this up

But Google will not talk to us mere mortals

 

-------------------------------
text message vibration always on

no way to turn off

 

can turn OFF vibration for everything else

-------------------------------

.end.


 

You can do a hardware check if you click on Moto Help in your app drawer.

 

To see if there's a problem with the messaging app try a different one.I like,"Pulse",

 

https://play.google.com/store/apps/details?id=xyz.klinker.messenger&hl=en_GB

 

HTH :)

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24 Posts

11-30-2019

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Re: Google Messages - NO Sound!

2019-11-30, 21:04 PM

I find no Moto Help.

There is Device Help.

 

But this is all hardware diagnostics.

 

There is no hardware issue, this is App or OS related.

 

Everything works fine except Google Messages which came with the G7.

 

Alarms work, phone works, media player works, SMS works except no notification sound, at least not anymore, it used to.

 

As mentioned before I booted into Safe Mode and the problem persists.

 

Yeah, right, another SMS App with AD's and who knows what else...?

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24 Posts

11-30-2019

United States of America

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Re: Google Messages - NO Sound!

2019-11-30, 21:47 PM

start Messages

 

start conversation

 

Menu > Details > Notifications > Behavior > defaults to silent

 

there is no way to change this default setting

 

as I stated - an App issue!

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12570 Posts

03-05-2018

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Re: Google Messages - NO Sound!

2019-12-02, 13:52 PM

Hi caltrop,

 

I appreciate the steps you tried. Adding on that, kindly make sure the app is up to date in Play Store. Open the settings of the app following the steps you did look for "Other notifications", you might have to change its behavior to make sound and pop on screen. Let me know. if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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24 Posts

11-30-2019

United States of America

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Re: Google Messages - NO Sound!

2019-12-02, 14:35 PM

Google Message SMS

update changed default behavior

settings are buried & labels are misleading

-------------------------------
Solution

!WARNING!
do not click the check boxes
make sure the boxes are checked
click the title text instead

-start-

Google Messages

Menu > Settings > Notifications > Other notifications > Behavior & Advanced

-or-

in a conversation

Menu > Details > Notifications > Behavior & Advanced

-then-

change notification preferences, vibration too

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12570 Posts

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  • Message 7 of 10

Re: Google Messages - NO Sound!

2019-12-03, 22:45 PM

Hi caltrop,

 

Glad you've found it. Is everything working now? Thanks for your feedback. I would recommend providing your feedback to the app's developers as well. 

 

Best regards,
Rich
Motorola-Lenovo Support



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24 Posts

11-30-2019

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Re: Google Messages - NO Sound!

2019-12-04, 1:19 AM

Posted to Google Forum too.

 

https://support.google.com/messages/thread/1897722?hl=en#

 

Someone else's post I replied to.

 

 

 

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12570 Posts

03-05-2018

United States of America

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  • Message 9 of 10

Re: Google Messages - NO Sound!

2019-12-04, 21:19 PM

Thanks, if you need further help just post and/or look around on the community. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

03-25-2020

France

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  • Message 10 of 10

Re: Google Messages - NO Sound!

2020-03-25, 22:05 PM
That's it ! I had the same issue, really stupid design here. Thanks a lot
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