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07-09-2019

GB

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Headphone Port not working Moto G7 play

2019-07-09, 11:51 AM

I purchased my phone around 2 months ago.

I've tried 3 different sets of headphones in order to listen to audio books through my phone (none Motorola make but all different makes). With 2 of the sets the audio plays very quietly despite the volume being at maximum, 1 set nothing can be heard through them.  The headphone plug also needs to be positioned in a specific alignment to hear the audio on the 2 sets that do work, otherwise there is just a high pitch noise that is heard and no audio.

I've looked on the app to check the hardware - the headphone symbol does change when 2 sets are plugged in that quiet audio can be heard through.

Is this a device issue or is it that the headphones aren't compatible? It's there a recommendation for headphones to use with this phone please?

Advice appreciated,

Thanks

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1274 Posts

03-11-2019

US

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Re: Headphone Port not working Moto G7 play

2019-07-09, 14:10 PM

Hi NAG27,

 

Thank you for posting. Try to check if there is dust or dirt inside the headphone jack. If still does not work, you may need to send your phone to a service center for repair. 

 

Best regards,
Zeke
Motorola Support


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3 Posts

03-11-2020

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Re:Headphone Port not working Moto G7 play

2020-03-19, 7:03 AM
I have this issue too. I assume it's not dust in the socket, but a Hardwear issue given that it's commonly reported online
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8729 Posts

03-05-2018

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Re:Headphone Port not working Moto G7 play

2020-03-19, 20:57 PM

Hi richardpgcoe,

 

Have you tried a different headset? Are you using a 2 ringed headset or a 3 ringed headset (Check the auxiliary cable). Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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